Support » Plugin: Jetpack by WordPress.com » Images width gets resized using Jetpack

  • Hi there!

    After the last theme update (Theme: THEMECO X) we have the issue that images on all pages get shrunk. The graphics have a width of e.g. 1600 but it is displayed only with 720 width.

    Once we disable Jetpack it works and the images are not re-sized anymore. Before our theme update it worked with the combination of Jet Pack and the theme without any issues.

    Could you please advise how to avoid that images are resized?

    Many thanks in advance,
    Dan

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support lizkarkoski

    (@lizkarkoski)

    Hi Dan –

    Could you try disabling all the plugins on your site and only add the Jetpack plugin back. Let me now if the issue continues when Jetpack is the only plugin enabled.

    Hi lizkarkoski,

    after disabling all other plugins and enabling JetPack again the issues is still persisting. Could you please further advice or let me know any additional information you require?

    Thanks
    Dan

    Plugin Contributor Stef

    (@erania-pinnera)

    Hey Dan, sorry that didn’t help at all 🙁

    Let’s check now if it’s a clash with the theme then. Can you try to temporarily switch your theme to Twenty Sixteen and see if the problem persists? You’re welcome to use the Theme Switcha plugin to do that:

    https://wordpress.org/plugins/theme-switcha/

    This plugin let you change themes without it affecting the way users see your site.

    Also, can you point me to some examples f the images being shrunk? I’d like to take a closer look at that. Could you also keep Jetpack installed and deactivate Photon to see if that could be the module affecting the images?

    Let me know how you get on, and thanks for sorting this out with me!

Viewing 3 replies - 1 through 3 (of 3 total)
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