Images upload, but sample pic not visible in media library

  • Resolved sgraese

    (@sgraese)


    9 years, 7 months ago

    I’m working on a multisite install and I’m uploading images via the media library that were in a different website into a new version of the site. The images are visible if you click on the link to view the image, but they’re not visible in the sample images in the media library. There isn’t a “broken image” pic, just nothing in that space.

    We tried changing permissions to 755 and also re-uploading, but it didn’t make any difference.

    When I try to insert the pic into a text module, it is blank.

    Any help is appreciated!!

Viewing 7 replies - 1 through 7 (of 7 total)
  • finferflu

    (@finferflu)

    9 years, 7 months ago

    Do you see any errors in the web server error log?

    Thread Starter sgraese

    (@sgraese)

    9 years, 7 months ago

    There are no errors in the logs before the pics start loading. Here are a couple of lines from the log itself:

    xx.xx.xx.xx – – [02/Sep/2014:16:14:48 -0600] “GET /files/2014/06/Steps-for-downloading-Apps.jpg HTTP/1.1” 304 236 “http://ccfsc2.newsites.activeyouthnetwork.com/wp-admin/upload.php” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/37.0.2062.94 Safari/537.36”
    xx.xx.xx.xx – – [02/Sep/2014:16:14:48 -0600] “GET /files/2014/09/logo_small1.gif HTTP/1.1” 304 236 “http://ccfsc2.newsites.activeyouthnetwork.com/wp-admin/upload.php” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/37.0.2062.94 Safari/537.36”

    finferflu

    (@finferflu)

    9 years, 7 months ago

    That looks like the access log. If you’ve been looking for errors in there, you won’t find any. You will need to check the actual error log.

    If you error log is empty, then I would suggest to search for “.jpg” or “.png” entries in the access log to see if there are any interesting status codes attached to those broken thumbs.

    Thread Starter sgraese

    (@sgraese)

    9 years, 7 months ago

    Yes, the error log is empty. Sorry about that! 😉

    The status code on all the pictures is 304, which I looked up and it just means that the content hasn’t changed since the last time it loaded.

    Where should I check next? Would it be helpful if I posted the whole log here?

    finferflu

    (@finferflu)

    9 years, 7 months ago

    Would you be able to see what the direct link to those thumbs is? You can do that by looking at the web inspector. Once you know the exact path, you may be able to find more info in the logs.

    Thread Starter sgraese

    (@sgraese)

    9 years, 7 months ago

    It ended up being a plugin conflict with Bulk Photo uploader for Woo Commerce. It was preventing thumbnails from being created.

    Thanks for your suggestions!

    DAwn

    finferflu

    (@finferflu)

    9 years, 7 months ago

    Glad you managed to sort it out 🙂

Viewing 7 replies - 1 through 7 (of 7 total)
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