Support » Plugin: WooCommerce » Images/text does not show when creating a page with WooCommerce

  • Resolved rikkifuruya


    I wanted to integrate the WooCommerce plugin into my site but every time I create a page using the plugin, none of the images/texts appear on the website.

    I am currently using version 4.9.8 of WordPress and the latest WooCommerce plugin version.

    ### WordPress Environment ###
    Home URL:
    Site URL:
    WC Version: 3.4.4
    Log Directory Writable: ✔
    WP Version: 4.9.8
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    ### Server Environment ###
    Server Info: Apache
    PHP Version: 5.6.37 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 64K
    cURL Version: 7.47.0
    SUHOSIN Installed: –
    MySQL Version: 5.7.22-log
    Max Upload Size: 5 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    ### Database ###
    WC Database Version: 3.4.4
    WC Database Prefix: wpd952a1
    MaxMind GeoIP Database: ✔
    Total Database Size: 6.48MB
    Database Data Size: 4.05MB
    Database Index Size: 2.43MB
    wpd952a1woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
    wpd952a1woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wpd952a1woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wpd952a1woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    wpd952a1woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
    wpd952a1woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
    wpd952a1woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    wpd952a1woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
    wpd952a1woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wpd952a1woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
    wpd952a1woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wpd952a1woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wpd952a1woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wpd952a1woocommerce_log: Data: 0.02MB + Index: 0.02MB
    wpd952a1commentmeta: Data: 0.02MB + Index: 0.03MB
    wpd952a1comments: Data: 0.02MB + Index: 0.08MB
    wpd952a1links: Data: 0.02MB + Index: 0.02MB
    wpd952a1options: Data: 1.06MB + Index: 0.05MB
    wpd952a1postmeta: Data: 1.09MB + Index: 1.53MB
    wpd952a1posts: Data: 1.36MB + Index: 0.06MB
    wpd952a1po_plugins: Data: 0.02MB + Index: 0.06MB
    wpd952a1termmeta: Data: 0.02MB + Index: 0.03MB
    wpd952a1terms: Data: 0.02MB + Index: 0.03MB
    wpd952a1term_relationships: Data: 0.02MB + Index: 0.02MB
    wpd952a1term_taxonomy: Data: 0.02MB + Index: 0.03MB
    wpd952a1usermeta: Data: 0.02MB + Index: 0.03MB
    wpd952a1users: Data: 0.02MB + Index: 0.05MB
    wpd952a1wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB
    wpd952a1wc_download_log: Data: 0.02MB + Index: 0.03MB
    wpd952a1wc_webhooks: Data: 0.02MB + Index: 0.02MB
    ### Post Type Counts ###
    acf: 2
    attachment: 177
    custom_css: 1
    japanese_tea: 22
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    page: 11
    plugin_filter: 1
    post: 1
    product: 3
    recipe: 14
    revision: 83
    sp_coffee_from_japan: 32
    special_coffee_from_: 32
    taiwan_tea: 4
    wpcf7_contact_form: 1
    ### Security ###
    Secure connection (HTTPS): ❌
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    ### Active Plugins (19) ###
    Advanced Custom Fields: by Elliot Condon – 4.4.12
    BackWPup: by Inpsyde GmbH – 3.6.0
    Breadcrumb NavXT: by John Havlik – 6.1.0
    Contact Form 7: by Takayuki Miyoshi – 5.0.3
    Custom Post Type UI: by WebDevStudios – 1.5.8
    Disable Google Fonts: by Milan Dinić – 1.3
    Jetpack by by Automattic – 6.4.2
    Plugin Organizer: by Jeff Sterup – 9.5.1
    Really Simple CSV Importer: by Takuro Hishikawa – 1.3
    RS CSV Importer Media Add-On: by Toro_Unit – 1.1.0
    TinyMCE Advanced: by Andrew Ozz – 4.8.0
    TS Webfonts for SAKURA RS: by SAKURA Internet Inc. – 2.0.0
    WCE With Post Type: by Nakashima Masahiro – 1.0.1
    Woo Checkout Field Editor Pro: by ThemeHiGH – 1.2.8
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.1.10
    WooCommerce Quantity Increment: by Automattic
    WooThemes – 1.1.0 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.4.4
    WP CSV Exporter: by Nakashima Masahiro – 1.1.3
    WP Multibyte Patch: by Seisuke Kuraishi – 2.8.1
    ### Settings ###
    API Enabled: –
    Force SSL: –
    Currency: HKD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    ### WC Pages ###
    Shop base: #829 - /shop/
    Cart: #830 - /cart/
    Checkout: #831 - /checkout/
    My account: #832 - /my-account/
    Terms and conditions: ❌ Page not set
    ### Theme ###
    Version: – 0 is available
    Author URL: 
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ❌ Not declared
    ### Templates ###
    Overrides: junik/single-product.php version - is out of date. The core version is 1.6.4
    Outdated Templates: ❌
    						Learn how to update

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Linda


    Automattic Happiness Engineer

    Hi there,

    Is this happening when you add an image while creating or editing a product page?

    Can you please temporarily activate a default theme like TwentySeventeen and try again? If this resolves the issue, please update your theme template files (which are showing out of date in your System Status report). You can learn how to update these files here:

    Plugin Support Hari Shanker R


    Automattic Happiness Engineer

    Hi @rikkifuruya!

    We hope that our previous reply helped get you going in the right direction!

    We are marking this thread as resolved for now, since we haven’t heard from you in a while. If the problems persist though, feel free to reach out to us here in the forums. We are happy to help!

All the best!

Viewing 2 replies - 1 through 2 (of 2 total)
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