Hi rokkan,
Hope you are doing well.
Thanks for sharing the URL with us. I can see that the image that you are using in the first one is different from others. Will you please set the width for the desktop, tablet and mobile properly and check if that resolves your issue?
Please check this screencast to get the details: https://d.pr/v/o7Mqdk
Thank you.
Hi rokkan,
I hope you are doing well.
I haven’t heard from you since then. So, I was wondering if your issue has been resolved or not.
Please let us know. I wish you a good day.
Thank you.
Hi rokkan,
I hope you are doing well.
I wanted to follow up on the previous issue you raised and provide you with an update.
Unfortunately, we did not receive any response from your end, leading us to believe that the issue has been resolved. As a result, we are closing this topic for now. However, you are welcome to reopen this topic if you have any further questions or concerns regarding it.
We encourage you to inform us promptly if you encounter any future issues. Our team is here to assist you and ensure a satisfactory resolution.
Thank you for your attention, and I wish you a wonderful day!
Thread Starter
rokkan
(@rokkan)
Hello
Apologies for not responding. Our country has had an unusual four day weekend due to pentecost. In fact all of my recent topics have been closed due to an unusual amount of holy days coinciding with long weekends and other secular holidays.
I will attempt to resolve the issue. In future, perhaps you could give people a couple more days to respond? I understand the need to close topics, but circumstances are sometimes unusual.
Thank you for your prompt replies.
Hi rokkan,
Thanks for getting back to us and sharing the details with us. I understand your concern regarding the holidays and weekends. However, you are always encouraged to open this topic anytime when you are free. We will respond and assist you, no worries.
You can also contact us here directly if you have any queries or face any issues with our plugin and we will assist you.
Thank you.
Have a good day!
Hi rokkan,
Hope you are doing well.
We haven’t heard from you since our last communication. Will you please inform us if your holidays ended, and were you able to review the solution I provided earlier?
For your kind information, you can set the width for the desktop, tablet, and mobile properly. Please check this screencast to get the details: https://d.pr/v/o7Mqdk
Looking forward to your response.
Thank you.
Thread Starter
rokkan
(@rokkan)
Hello
Yes, the problem still seems to be happening randomly, but on not on all mobile browsers. I am still testing, but it appears to work on the more popular ones. It seems to happen with certain images, but I can’t figure out what is different.
As I am unable to find the exact set-up that creates the problem, I can’t really see how it can be fixed. So, I will try and document it when it occurs and contact you again when I have more data.
Thank you.
Hi rokkan,
Thank you so much for letting us know the update. Please feel free to contact us again if you face the issues again and we will assist you, no worries.
Thank you.
Have a good day!
