Images partially loading

  • Resolved ianatkins

    (@ianatkins)


    3 years, 6 months ago

    Hello.

    We’ve just launched a site – but now with litespeed caching enabled images are partially loading on iOS.

    We have all image optimisations disabled and loading the image assets directly loads the full image.

    Am trying to disable the cache to test, as outlined on the page below, but I don’t see the ‘disable all features’ option?
    https://docs.litespeedtech.com/lscache/lscwp/troubleshoot/

    Any pointers on what to test / look for would be great.

    Thanks,

    Ian.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support qtwrk

    (@qtwrk)

    3 years, 6 months ago

    Hi,

    Disable all feature is at Toolbox -> Debug

    you can try disable plugin to see how it goes

    Could you please do me a screenshot where the image is not loaded fully ?

    Best regards,

    Thread Starter ianatkins

    (@ianatkins)

    3 years, 6 months ago

    Hi Qtwrk.

    Ah found it, thanks – we’re running multisite so was in the multisite settings page. Sadly disabling all features doesn’t seem to resolve it. But is odd as fairly sure we didn’t have an issue before enabling the caching.

    Link to where the images don’t load on iPhone:
    https://kintzing.com/licensing/

    And screenshot:
    https://addedlovely.com/temp/screenshot.png

    It’s like the image stops loading midway through, but in console I don’t see any network errors.

    Thanks.

    Ian.

    • This reply was modified 3 years, 6 months ago by ianatkins.
    Plugin Support qtwrk

    (@qtwrk)

    3 years, 6 months ago

    Hi,

    could you please try completely deactivate the plugin and see how it goes ?

    Best regards,

    Thread Starter ianatkins

    (@ianatkins)

    3 years, 6 months ago

    Hi Qtwrk,

    No change unfortunately.

    Perhaps not related the caching system after all.

    Will try and put together a reduced test case and see if I can see what’s going on.

    Thanks.

    Ian.

    Plugin Support qtwrk

    (@qtwrk)

    3 years, 6 months ago

    Hi,

    if it still shows that way with cache plugin disabled , then it’s not related to it

    also please try clear up browser cache

    Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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