Images optimization

  • Resolved siergiejto

    (@siergiejten)


    2 years, 5 months ago

    Hey,

    I have same issue like here: https://wordpress.org/support/topic/images-not-pulled/

    Since three weeks my images are not optimized. Connection with quic seems to be fine, images are sent to cloud. But somehow there is problem with pull optimized images back.

    What I tried:
    1. “Clean unfinish data” to try again. Same result.
    2. My auto Request and Pull cron was “On”. I turned if off and tried to use button “Pull images”. Not working. There wasn’t also any error message.
    3. Checked for conflict with other plugins. Nothing there.
    4. Contact with host to make sure that your ips are not blocked. Host confirm that they are not blocking it.

    Report number: SEGCNNZB

Viewing 7 replies - 1 through 7 (of 7 total)
  • tenkstars

    (@tenkstars)

    2 years, 5 months ago

    Hi,

    I think the problem is the QC image optimization server keeps failing to send the notification “to pull” to your origin server, but I can’t verify it because you don’t have a QC account. Your site is an anonymous user of the online services. Should you have an account, there would be warning messages for you. The way the image optimization process works is that no more new requests are allowed until after the optimized images are pulled back to the plugin. Since you say you can’t send any more request, I’m pretty sure the problem is the QC server fails to send the notification to your server.

    The solution to this problem is for you to make sure the firewall on your server has all of our QC server IPs whitelisted for both incoming and outgoing connections. Here’s where you’ll get a list of the current IPs: https://quic.cloud/ips

    Regards.

    Plugin Support qtwrk

    (@qtwrk)

    2 years, 5 months ago

    Hi,

    Could you please do me a screenshot on your image optm page ?

    Best regards,

    Thread Starter siergiejto

    (@siergiejten)

    2 years, 5 months ago

    @tenkstars

    I already asked my host company about that. They confirm that ips are not blocked. I’m not using any security plugin or even cloudflare.

    @qtwrk

    https://prnt.sc/1xhhtpe
    https://prnt.sc/1xhhxjq

    Plugin Support qtwrk

    (@qtwrk)

    2 years, 5 months ago

    Hi,

    please try enable debug log , and then click “pull” , see what log says

    Best regards,

    Thread Starter siergiejto

    (@siergiejten)

    2 years, 5 months ago

    Got this one:
    failed to pull image: cURL error 60: SSL certificate problem: certificate has expired

    SSL seems to be fine on my website. What should I do next?

    Plugin Support qtwrk

    (@qtwrk)

    2 years, 5 months ago

    download file

    https://github.com/WordPress/WordPress/blob/master/wp-includes/certificates/ca-bundle.crt

    make backup and replace it into your /wp-cinludes/certificates/ca-bundle.crt

    Best regards,

    Thread Starter siergiejto

    (@siergiejten)

    2 years, 5 months ago

    It’s working again. Thanks for help!

Viewing 7 replies - 1 through 7 (of 7 total)
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