Images not uploading and activation not turned on when uploading to woocommerce

  • furmanwoodson

    (@furmanwoodson)


    1 year, 8 months ago

    I’ve just loaded a brand new install of WP and Woocommerce then I installed the Printful app and tried to load a product. The meta data came over and some images however, the primary image did not load and the activation is set to Private. I get a critical error message when trying to view the page. This is a bare bones install with no plugins other than Woocommerce and the Printful app are installed. Can you help please.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • katherineprintful

    (@katherineprintful)

    1 year, 8 months ago

    Hi, Furman! It sounds like an error that indicates that the API keys (consumer key/secret) do not match on both backends — WooCommerce and Printful. This can sometimes happen after a WordPress update or maintenance in your store.
    The easiest way to resolve this would be to create a new API key with Read/Write permissions. To do that, head over to to WooCommerce > Settings > Advanced > REST API > Add Key > Permissions > Read/Write > Generate API key (don’t leave the description blank). Then copy both API Key and Secret to Printful > Settings > Stores > your Woocommerce store. Then go to Printful > Stores > your store > Refresh data.
    The error should be resolved! If this doesn’t help, please send a message to support@printful.com, so we can assist you further.

    newguy321123

    (@newguy321123)

    1 year, 3 months ago

    Changed the APIKeys, updated them in Printful then refreshed. The images for only 1 product came up then from products 2 through 10….no images. Please tell me there a way to premanently fix this.

    Thank you.

    • This reply was modified 1 year, 3 months ago by newguy321123.
Viewing 2 replies - 1 through 2 (of 2 total)
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