Support » Fixing WordPress » Images not uploading

  • Hi.

    When I try and upload images to my media library, I get an error message that says “The uploaded file could not be moved to uploads/2017/01.”

    I have tried uploading images I already have on the site, but even these will not upload.

    I have another website and everything works fine with that.

    I use a web based version of WordPress and it is hosted with a web hosting company.

    Any suggestions?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steve Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    Check the ownership and permissions on the directory wp-content/uploads/2017/01. Make sure they match the ownership and permissions on wp-content/uploads and the other directories therein.

    Thread Starter davedon72

    (@davedon72)

    Hi.

    Thanks for the reply.

    Where do I find the permissions settings? Everything we do is on-line, we have nothing stored on a computer. We have a web hosting company that stores all the files. Would I need to go through the files they have, or is a link somewhere that I am just not seeing (that is a possibility).

    Thanks

    Moderator Steve Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    Permissions and ownership are set on the host. You can view/modify them through the hosting control panel or your FTP application.

    Thread Starter davedon72

    (@davedon72)

    Cheers.

Viewing 4 replies - 1 through 4 (of 4 total)
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