Title: Images not uplaoding
Last modified: November 30, 2023

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# Images not uplaoding

 *  [daneswood](https://wordpress.org/support/users/daneswood/)
 * (@daneswood)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/images-not-uplaoding/)
 * Hello,
 * This is a fantastic plugin and is one of the only ones we can find that preserves
   the structure of the folder in the URL – which is incredibly helpful for one 
   of our clients. However, we’ve got this plugin on one site and it doesn’t look
   like the image is uploading correctly at all – we’re not getting errors or anything,
   the image is just not appearing. I’ve captured a screen share of the problem.
 * I’ve reset the file permissions on the site. Other sites on the same server are
   using this plugin fine.
 * [https://watch.screencastify.com/v/zw1M6cZq7ujr8bTDbi5e](https://watch.screencastify.com/v/zw1M6cZq7ujr8bTDbi5e)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [AlanP57](https://wordpress.org/support/users/alanp57/)
 * (@alanp57)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/images-not-uplaoding/#post-17243069)
 * There are two things you can do to see what is going on. First, you can turn 
   on WordPress debugging to see if there are any errors or warning occurring. This
   is done by editing your site’s wp-config.php file. Edit the file and replace
 * `define( 'WP_DEBUG', false );`
 * with
 * `define('WP_DEBUG', true);
   define('WP_DEBUG_LOG', true);define('WP_DEBUG_DISPLAY',
   false);@ini_set('display_errors', 0);
 * This is done above the line that says ‘That’s all, stop editing! Happy publishing.’
 * This will create a debug.log file in your site’s wp-content folder. After editing
   the wp-config.php file, try uploading a file, and then check the debug.log file.
   You can send the debug.log file to us at ‘support at maxfoundry.com’. Mention‘
   Images not uploading’ in the subject line.
 * The second thing you can do is open the browser’s console window. That can be
   done on Chrome by using **Cmd + Option + J” (on a Mac) or “Ctrl +Shift +J**. 
   For a different browser, find out how by doing a google search for ‘how to open
   the console <your browser name>’. With the browser console window open, upload
   a file and see if any JavaScript errors are occurring. If so, you can send me
   a screenshot of the errors.
 *  Thread Starter [daneswood](https://wordpress.org/support/users/daneswood/)
 * (@daneswood)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/images-not-uplaoding/#post-17250477)
 * Hi Alan,
 * Thanks for getting back to us quickly, very appreciated! I’ve checked the console
   and there are no Javascript errors – I’ve also had a log in debugging mode and
   no relevant errors pop up. I enabled a debugging plugin on the site (which allows
   access to the debug.log file) and have re-done the upload, but nothing is coming
   up in that file. Shall I still submit the support ticket?
 *  Plugin Author [AlanP57](https://wordpress.org/support/users/alanp57/)
 * (@alanp57)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/images-not-uplaoding/#post-17250533)
 * If you want to contact us directly at ‘support at maxfoundry.com’, we can discuss
   the next steps to take.
 *  Thread Starter [daneswood](https://wordpress.org/support/users/daneswood/)
 * (@daneswood)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/images-not-uplaoding/#post-17253279)
 * Thanks Alan, I’ll do that!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Images not uplaoding’ is closed to new replies.

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## Tags

 * [images not uploading](https://wordpress.org/support/topic-tag/images-not-uploading/)

 * 4 replies
 * 2 participants
 * Last reply from: [daneswood](https://wordpress.org/support/users/daneswood/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/images-not-uplaoding/#post-17253279)
 * Status: not resolved