Images not Showing in Frontend

  • Resolved bonnohxc

    (@bonnohxc)


    3 years, 4 months ago

    Hello,

    I´ve got a problem with th eimages in knowledge base frontend.
    in the preview every image is shown but live no image can be rendered. There is only a big white area instead of an image in every browser.
    Pages with the knowledge base plugin render images like that:
    <img src="image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/wp-content/uploads/2020/10/Wiki_20200925_02.jpg" alt="" class="wp-image-44540" width="950" height="677" />

    Can you tell me what I could do?
    Wordpress 5.6 and the latest Knowledge Base Version with Customizr btw.

    Thank you.

    • This topic was modified 3 years, 4 months ago by bonnohxc.
    • This topic was modified 3 years, 4 months ago by bonnohxc.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author echoplugins

    (@echoplugins)

    3 years, 4 months ago

    Hi,

    Sorry for the trouble you are having, we have not seen anything like this before.

    I’m not 100% certain without further information. There are too many variables to be certain this could be caused by a third party plugin or theme.

    If you can submit a ticket on our website here: https://www.echoknowledgebase.com/technical-support/

    Please fill out the form as best as you can so that we can further diagnose your issue.

    Please note: This forum is not monitored regularly and it does not provide the tools for us to support you better.

    Thank you,
    Dave

    Thread Starter bonnohxc

    (@bonnohxc)

    3 years, 3 months ago

    I know now why this is happen.
    If I disable the lazyload of the customizr it works well.
    But with lazyloading there are no images possible with this plugin.

    Plugin Author echoplugins

    (@echoplugins)

    3 years, 3 months ago

    Thank you for the information, if you are interested in further debugging this please contact us via our website here: https://www.echoknowledgebase.com/technical-support/

    So that we can get more information from you and find out what is the cause of the issue.

    Thank you!
    Dave.

Viewing 3 replies - 1 through 3 (of 3 total)
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