Support » Fixing WordPress » Images not showing in backend media

  • Resolved pdoey

    (@pdoey)


    Hi,
    Very inexperienced wordpress user here – can anyone please help?
    I have recently just upgraded a site to latest 3.5.2 and have found that a lot of my images are not showing in back-end media although still showing in pages.
    I have tried uploading some new pictures but these will not show and thus cannot get them into a post/page

    Bury Removals

Viewing 15 replies - 1 through 15 (of 16 total)
  • Have you tried:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the default theme to rule out any theme-specific problems.

    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    Thanks so much for that Esmi.
    I have just deactivated all plugins and changed theme to default – no change.
    I am very much a newbie as regards resetting the plugins folder by FTP or PhpMyAdmin.
    Could you possibly please advise?
    I think I get to file manager though hosing Control Panel?

    Can we see the site using the default Twenty Twelve theme with all other plugins deactivated?

    Thanks!
    yes, I have done that now:

    Bury Removals

    Do you want my sign-in details for the wp-admin?

    I cannot see any obvious image issues on your site.

    Thanks for checking.
    the problem is in the Back-end wp-admin control panel.
    In Media a lot of my pictures have crashed (not all of them) but any new pictures I try to upload will not upload properly so I cannot add any new pictures to my posts/pages

    any new pictures I try to upload will not upload properly

    Can you clarify? What happens when you upload a new image?

    It up loads as a blank square with a little folder in the middle (no picture) would you like my log in details to have a look?

    No, thanks. I only offer onsite support to my paying clients. 🙂

    Have you checked – using FTP or whatever file management application your host provides – that the image is being uploaded to the relevant folder inside wp-content/uploads? And that the smaller versions are also being generated?

    Also like to add – if it helps – In Media,if I click on edit, then edit image, the image displays but will nor display in Media

    I have gone into my hosting c-panel, file manager and under cheapremovalsbury.co.uk, clicked wp-contents then uploads then 2013 then 07, selected 07 and then this displayed the names of 2 images I uploaded yesterday (although I did upload 4)
    I clicked on view and this did show the pictures for both of these.

    What happens if you insert one of these “missing images” into a Post or Page?

    It shows as the blank square with the tiny folder in the centre

    I have just done that with an image at bottom of this post:

    http://www.cheapremovalsbury.co.uk/bury-house-removals/

    I have now resolved the problem – I changed site address in General settings from http://www.cheapremovalsbury.co.uk
    to http://cheapremovalsbury.co.uk
    Then
    in Settings/Media I changed the web address to
    /home/remoncou/public_html/http://www.cheapremovalsbury.co.uk/wp-content/uploads
    Thanks Esmi for all your efforts!

Viewing 15 replies - 1 through 15 (of 16 total)
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