• My site is not showing 80% of my media library and I can’t figure it out.

    When I view media library, I can’t view the images either. For 12 months the media library was fine, now it’s not. I already did the “De-activate all plugins” troubleshooting and with them all turned off, the images still didn’t show.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • lisa

    (@contentiskey)

    what was the most recent change made to your webhosting environment?
    i see console errors when i inspect the page with chrome developer tools.
    have you tried an alternative theme to see if the issue happens with all themes?

    • This reply was modified 4 years, 5 months ago by lisa.
    • This reply was modified 4 years, 5 months ago by lisa.
    • This reply was modified 4 years, 5 months ago by lisa.
    Thread Starter karmatrevis

    (@karmatrevis)

    Apologies for not adding this in the original post:

    All yesterday my entire site across the board was showing 502 and 504 errors. Couldn’t even log into the admin side of things. Without a fix after 12 hours I was forced to create a new instance on AWS (where site is hosted) and duplicate the old one over more or less.

    The database remained the same. The URLs of the images remained the same, but now, when I throw most of the image URLs from the media library in my browser, I’m getting 404 errors.

    lisa

    (@contentiskey)

    do you have a backup of the site from before the errors started so you can compare?

    install health check plugin which can be used in troubleshooting mode to deactivate all plugins and theme
    might help narrow down the source of the issue
    https://wordpress.org/plugins/health-check/

    Thread Starter karmatrevis

    (@karmatrevis)

    I’m sure a backup exists somewhere. Not sure where though, or how recent.

    Health Check:
    Great job!

    Everything is running smoothly here.

    Site Health Status
    The site health check shows critical information about your WordPress configuration and items that require your attention.

    0 Critical issues
    0 Recommended improvements
    Passed tests

    Thread Starter karmatrevis

    (@karmatrevis)

    I have tried a zillion things. Still no luck. I have ZERO idea why images I’m uploading to Media Library are on and off resulting in 404 errors. I have to refresh page/article a few times before I can see it, then next refresh I can’t, then next one I can.

    My staff of 20+ writers rely HEAVILY on images in their content and this is crippling us. PLEASE HELP.

    I’ve tried the Media Library Assistant plugin, heck I’ve tried a good handful of media library help plugins. I just do not get it.

Viewing 5 replies - 1 through 5 (of 5 total)
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