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  • Plugin Author Getty Images

    (@getty-images)

    Hi wordsinthebucket,

    Thanks for lettings us know. I’m sorry you encountered this issue after changing themes. Can you share more information about your environment so that I can share this back with the team?

    • WP version
    • Plugin version
    • Theme name
    • Browser name and version
    • OS name and version

    This will help us troubleshoot the issue. Also, we’re learning that sometimes a fresh install of the plug-in helps. Can you give that a try and let us know how that works?

Viewing 1 replies (of 1 total)
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