Support » Plugin: Getty Images » Images not loading

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  • Plugin Author Getty Images

    (@getty-images)

    Hi @markpack,
    I’m sorry to hear you’re running into issues with the plugin. I can see the missing images on your site but was unable to recreate the issue on a test blog. I’m happy to troubleshoot a bit more. What version of the plugin and WordPress are you running?

    We have seen issues in the past with certain themes not working well with Embed. As a quick solution to get you up and running again, you might have better success by generating the Embed code from the Getty Images website. There are two snippets available (standard and legacy) for you to try.

    Thanks,
    -Karissa

    Thanks for that speedy reply. I’m on plugin v3.0.9 and WordPress 4.9.8.

    Plugin Author Getty Images

    (@getty-images)

    @markpack,
    I’m testing with the same and can’t reproduce the issue. Did you have any luck generating the Embed code from the website?
    -Karissa

    Yup, the embed code from the website does work – thanks. Be great if the plugin could too as that’s so much more convenient!

Viewing 4 replies - 1 through 4 (of 4 total)
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