Support » Plugin: Simple Lightbox » Images not loading

  • Resolved djmagro


    Hey Archetyped

    I am having an issue with the plugin mate. I have activated it and when I click on the thumbnail of the image, the correct popup window appears with the loading signal but the images doesn’t load. I have tried re-installing the plugin and also changed themes to the twentytwelve theme to see if it was clashing with my theme but it wasn’t. I then deactivate my other plugins so see if they were conflicting with it either, but its not.

    Could you help me please?

    My page is

    Cheers mate.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Archetyped


    Hmm, I’m getting a “page not found” error when I load up your site.

    Let me know if there’s a different page I can look at or when your site is back up and I’d be glad to take another look.

    Thanks for the heads up about my page stating “Page not found”. Works Ok for me on Google Chrome.

    If you don’t mind, could you tell me if it has Zenfolio logos on the page?

    sorry to get off topic.

    Plugin Author Archetyped


    Yep, the error page has Zenfolio logos.

    Plugin Author Archetyped


    I had a hunch and while the link you provided did not work, removing the “www” from the URL loaded up your WordPress site.

    This likely means that your domain’s DNS configuration needs to be updated so that your site is properly loaded with or without the www prefix. I would recommend contacting your web hosting provider and/or your domain registrar for instructions on this.

    In any case, I was then able to take a look at your WP site with SLB in use.

    SLB is loading the images properly in my testing. However, the images are very large (5000+px) with file sizes greater than 6MB per image. This means that the images will take a long time to view for users, which it why it might seem like the images are not loading at all.

    I would highly recommend resizing the images to the resolution you ultimately want to display them at. This will optimize the image quality at that display size and greatly speed up the loading of the images for users.

    Sorry about the late reply.

    I have contacted my host and just waiting for the 48 hour buffer period see if the changed take effect.
    I have since changed the image size so that they are much smaller and it now works perfectly.

    Thanks You

    Plugin Author Archetyped


    Glad to hear it!

Viewing 6 replies - 1 through 6 (of 6 total)
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