• Resolved Immigrationguru

    (@immigrationguru)


    Hi,

    I have been using your fantastic plugin for a while now and everything was working fine but recently (it seems to have coincided with when I updated the plugin) the ability to add media to the visual editor. When I create a page or a post I can still add media via the TEXT tab through HTML but not through the VISUAL tab. Nor will it display the added HTML in the visual tab.

    Could you please advise how I may be able to fix this issue so that I can get the visual editor how it was working before and allowing me to add images in the visual editor. I am using the Pilcrow theme.

    Thank you so much for your help and this great app,

    Paul

    https://wordpress.org/plugins/black-studio-tinymce-widget/

Viewing 15 replies - 1 through 15 (of 21 total)
  • Plugin Author Marco Chiesi

    (@marcochiesi)

    Hi there,
    if you are experiencing issues with the editor even when editing posts or pages, they should not be related to our plugin (unless you’re using some additional plugins that provides widgets support for pages, i.e. Page Builder).
    You may try to disable our plugin and check if the problem persists. I’d recommend you to take a look at our FAQ.

    Thread Starter Immigrationguru

    (@immigrationguru)

    Hi Marco,

    when I disable the visual editor plugin, I can insert Images by using the add media button into posts or pages with no problems.

    It is when it is enabled that I cannot. I have read the FAQs and I tried disabling all of my other plugins so just this one was active and it still would not let me insert images.

    Any thoughts or ideas would be very much appreciated?

    Plugin Author Marco Chiesi

    (@marcochiesi)

    Hi,
    could you specify wich versions are you using? I’m not having any issue with WordPress 4.0, Black Studio TinyMCE Widget 2.0.4 and Pilcrow 1.5.1.
    Could you take a look at your browser console after a failed attemp to add media?

    Thread Starter Immigrationguru

    (@immigrationguru)

    Hi Marco, my apologies.

    I am using wordpress 4.0, I am using black tiny MCE Widget 2.04 and sorry I mistakenly said I was using Pilcrow previously (I am using Pilcrow theme on my other site). I am actually using Twenty eleven child them of the twenty eleven, version 1.9.

    Just to update you it is not just in pages and posts it is when I try and use it in the widget as well. Also although the Text is entering in the visual tab when I hit save, nothing saves?

    Plugin Author Marco Chiesi

    (@marcochiesi)

    I’m not having any issue with Twenty Eleven neither. Are you using some custom code in your child theme? If yes please post it here or on pastebin (if it’s long).

    Thread Starter Immigrationguru

    (@immigrationguru)

    Hi Marco,

    Do you mean the child CSS style sheet? If so the code reads as follows:

    /*
    Theme Name: Twentyeleven Child
    Description: Child theme for the twentyeleven theme
    Author: Your name here
    Template: twentyeleven
    */

    @import url(“../twentyeleven/style.css”);

    #jbffooter {
    font-size:x-small;
    color:#f00;
    }

    body, input, textarea {
    font: 12px “Gill Sans MT”;
    }

    /* to change width modify the below pixel number */

    #page {
    max-width: 1150px;
    }

    Plugin Author Marco Chiesi

    (@marcochiesi)

    No, I meant PHP code. I.e. a functions.php in your child theme.

    Thread Starter Immigrationguru

    (@immigrationguru)

    Hi Marco,

    There are a few different php codes on the site, all the different ones that I have are pasted below the function php.

    The only functions.php that I have is: Twentyeleven Child: Theme Functions (tranquil-reflections/functions.php and it is pasted below.

    <?php
    function tranquil_sidebars(){
    register_sidebar(array(
    ‘id’ => ‘sidebar-1’,
    ‘name’ => ‘Sidebar’,
    ‘before_widget’ => ”,
    ‘after_widget’ => ‘
    ‘,
    ‘before_title’ => ‘<h2>’,
    ‘after_title’ => ‘</h2>’,
    ));
    }

    add_action( ‘widgets_init’, ‘tranquil_sidebars’ );

    if ( ! isset( $content_width ) )
    $content_width = 570;

    add_theme_support(‘post-thumbnails’);
    set_post_thumbnail_size( 532, 355,true );
    add_theme_support(‘automatic-feed-links’);
    add_theme_support( ‘menus’ );

    require_once ( get_template_directory() . ‘/theme-options.php’ );

    function tranquil_menus(){
    register_nav_menus(
    array(
    ‘primary’ => ‘Header Menu’,
    ‘footer-menu’ => ‘Footer Menu’
    )
    );
    }
    add_action( ‘init’, ‘tranquil_menus’);

    ________________________________________________

    The other .php files I have on my site are as belows:

    Footer
    (footer.php)
    Header
    (header.php)
    Showcase Template Page Template
    (showcase.php)
    404 Template
    (tranquil-reflections/404.php)
    Archives
    (tranquil-reflections/archive.php)
    Archives Page Template
    (tranquil-reflections/archives.php)
    Comments
    (tranquil-reflections/comments.php)
    Footer
    (tranquil-reflections/footer.php)
    Theme Functions
    (tranquil-reflections/functions.php)
    Header
    (tranquil-reflections/header.php)
    Main Index Template
    (tranquil-reflections/index.php)
    Page Template
    (tranquil-reflections/page.php)
    Search Results
    (tranquil-reflections/search.php)
    Sidebar
    (tranquil-reflections/sidebar.php)
    Single Post
    (tranquil-reflections/single.php)
    Tag Template
    (tranquil-reflections/tag.php)
    theme-options.php

    Plugin Author Marco Chiesi

    (@marcochiesi)

    I do not see anything strange in the code. Could you provide admin credentials to your website (using our contact form) or a full copy of your site (files + db)?

    Thread Starter Immigrationguru

    (@immigrationguru)

    Hi Marco, I am reluctant to pass over the full admin details. What would be the best way to provide you with a copy of the site (files + db)?

    Plugin Author Marco Chiesi

    (@marcochiesi)

    Hi,
    I understand your concerns about admin credentials. I think you may create a zip of your site (i.e. using Duplicator plugin or whatever you like) and send it to us using wetransfer. You may exclude the wp-content/uploads folder to reduce size. You can find our email address at the link above.

    Thread Starter Immigrationguru

    (@immigrationguru)

    Hi Marco,

    Thank you so much for helping me out with this problem.

    I have sent a copy of the site files to info@blackstudio.it.

    I also am having this exact same problem it just started 5 minutes ago after updating your plugin! I’ve never had one issue with your plugin, but after updating it just a few minutes ago this issue started. Like I said it’s the exact same problem with images as above, but i also see some small white text on top admin panel while viewing the front end of the website. This white text appears right below the tabs right below the admin user bar. Like I said it was operating perfect until updating your plugin! I deleted the plugin and the issue went away! I’ll wait for the fix before using the plugin again!

    I use the rt-15 theme with a child.
    I just wanted to confirm the problem,!

    If you would like login admin credentials let me know and I’ll provide them because that the very least I can do for offering such a great plugin free! I trust you guys!

    Thanks
    Fish

    Plugin Author Marco Chiesi

    (@marcochiesi)

    @immigrationguru

    I received the copy of your site, and after a not-so-easy debug session I found that the problem was caused by an altered / corrupted WordPress core file. In particular the culprit was the file /wp-includes/js/mce-view.min.js, which was different from the one included in WordPress original package, and it was indirectly triggering a javascript error when adding media to editor in Visual mode. By the way, it was not the only file to be different from the original. I’d recommend you to download the original WordPress 4.0 package and overwrite your current files with the ones incuded in the package.

    @fish911

    I believe that your problem has probably a different cause, even if the effects may be similar. I’d suggest you to read our FAQ about troubleshooting and then open a separate thread for it. If you want to send admin credentials of your site, you may use our contact form (in that case please refer the thread on the support forum).

    Hi Marco,
    I apologizes I should of never of second guessed the quality of your plugin, It was something to do with your plugin and the easy facebook like box plugin conflicting when activated at the same time,if both are activated the issue appears, if either one of the two are deactivated and deleted the issue disappears, it’s only when they are both activated do see the issue. Sorry again! I doubt you still need my Amin credentials but if so I’ll happy send them.

    My fix is simple get rid of the facebook like box plugin I don’t need it that bad.

    Thanks Marco
    Roger

Viewing 15 replies - 1 through 15 (of 21 total)
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