Hello there, @willcrall! Thank you for opening your topic. Your issue may be related to similar reports. Could you share the following details to confirm:
1. Do you see any browser console errors? Please paste the error or share a screenshot.
2. Could you provide your Site Health information? You can share privately if you prefer.
3. Does the issue subside if you disable the video optimization setting in the Web Stories settings?
Here is a screen shot of my browser console errors: https://assets.lettermenrow.com/wp-content/uploads/2021/05/03094109/Screen-Shot-2021-05-03-at-9.36.11-AM.png
(Site health is ok and disabling video optimization does not work)
Thanks for your help!
Thanks, @willcrall, for the quick response.
1. External resources being loaded from a different host need to provide an Access-Control-Allow-Origin header.
CORS error can occur when your site is trying to load files from a different domain than your WordPress domain. Your CDN needs to provide this Access-Control-Allow-Origin response header for all these assets. Access-Control-Allow-Origin: https://www.yourdomain.com or the less restrictive Access-Control-Allow-Origin: * should work. Please contact your website administrator or hosting provider for help with adjusting your CORS settings to make them less restrictive and allow these files to be accessed.
2. Could you try a hard refresh after disable the video optimization setting in an incognito window to see if this workaround works?
3. Could you submit your Site Health information through this private form to help us look for any other conflicting plugins?
@willcrall Hi there, have you had a chance to check on the above and make the necessary updates? Are you still experiencing these issues?
@willcrall We are going to mark your topic as resolved as we haven’t received a response. Please feel free to open a new support topic if you continue to experience any issues. Thank you!
