Support » Theme: Customizr » Images not appearing

  • Resolved Rick Lavoie


    Hosting: Managed WordPress hosting on
    Customizr theme
    WordPress 3.8.1
    WordPress, Theme & Plugins are all up to date
    Firefox Browser 27.0.1
    Mac OS 10.6.8
    Location: USA

    All was working fine, until this morning I created a new post, added a photo (upload media from the media library) to my text, the photo did NOT appear. When I switched from “visual” to “Text” tab, I can see the HTML code for the uploaded photo is there! I also have several static pages, and I am now having this same problem with images on static pages too. This is only a problem with images I want to add to the text (body) as of this morning. All images posted on the static pages prior to today are still working fine. However if I go to edit images on a page or add images, then the problem exists.
    Also, Slider images are not affected by this issue, they work fine.

    I have not overfilled the 3 GB capacity of the uploaded images, and the image I am uploading is just 500 pixels wide. I can’t find any other support or FAQs which answer my problem.

    Example of image problem…
    On the Blog page, you’ll find 2 postings.
    “Happy St. Patrick’s Day” is the newer posting and it shows the problem I’m having.
    The older post shows that photos were working fine!
    Happy St. Patrick’s Day – posting

Viewing 10 replies - 1 through 10 (of 10 total)
  • I can see this in your page source:

    <a href=""><img class="alignleft size-medium wp-image-194" alt="Leprechaun Brownie" src="" width="1" height="1"></a>

    The problem is that width="1" and height="1" .
    Are you sure you didn’t accidentally changed those values while editing the article?
    If you’re sure, could be a problem with some plug-in…

    Thanks for your help…
    Yes, it appears that
    width=”1″ and height=”1″
    is my problem.
    I have not accidentlly modified the pixel settings for width & height to 1 pixel.
    But, here is what I have just discovered!

    There are about 40 images that were uploaded prior to March 17th.
    These images all work fine.

    If I upload a new image, then the problem exists… the width=”1″ and height=”1″
    I just noticed that “Size” (when using “Add Media”) is NOT there!

    Add Media –>
    under: Attachments Display Settings:
    Alignment, Link To, Size
    “Size” does NOT show up

    This would explain why the image is being set to the lowest default
    the width=”1″ and height=”1″

    Any ideas as to what is going on?

    Yeah, that could be the reason.
    My guess is that some plug-in could cause that, so what you have to try is disable all your plug-ins and try to add a media again.

    Could you:
    – delete the image
    – then make sure that retina support is switched on in the Images section of Customiz’it
    – then re-upload the image.

    Thank you so much!!!!!!!!!!
    That was the problem.
    Customiz’it: Images –> “retina support” – ON

    mm, so you switched it off some days ago?

    By the way…
    GoDaddy “Managed WordPress” default File PERMISSION Settings are:
    Images (JPEG, etc.), uploaded files (PDFs) set to 604
    Directories set to 705

    Yes, thinking back on it, here is what happened:
    The Customizr default image settings were all on, including “retina support”. I had uploaded images via WP Media Add New.
    Thus all those images worked fine, because the file sizes “2x” etc. were all ok. 2 days ago, for some reason, I re-visited all the Customizr settings, and turned off all 3 settings for images, including “retina support”. I had no clue that “retina support” needed to be turned on. Thus all images that I uploaded from that point on were “corrupt” and displayed at 1 x 1 pixels.

    I am so glad you responded with the solution to my issue. I was about to uninstall all the plug-ins! Thanks again!!!

    uninstall all plugins? drastic!
    Anyway many thanks to ElectricFeet, who solved another problem 😀

    Thanks @banjorick for the extra info. There really does seem to be a bug in non-retina image upload.

    @nikeo: looks like the non-retina option continues to cause problems.

    @nikeo and @anyone else: Why would a user want to turn retina support off (except if they don’t know what it does, as above)? Surely everyone should want the higher-res display for users with fancy screens (which will be considered the default screens pretty soon). Could @nikeo simply* remove this option and give retina support by default?

    * I know that with code, “simply” is rarely simple…

Viewing 10 replies - 1 through 10 (of 10 total)
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