Support » Plugin: Mailchimp for WooCommerce » Images Missing

  • I have setup my MailChimp account to work with my website. It syncs orders and customers just fine, except when I check the others in MailChimp – it shows images for some products, but doesn’t show images for most of my products.

    That could be an issue when sending order confirmation or recommendation emails to my customers.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hey there @alanjr21,

    Thanks for posting. I’d certainly like to assist with investigating why some of those images aren’t showing up. To get started, would you be able to provide your WooCommerce System Status report? This will help us make sure the site meets all minimum requirements and double check for any possible theme or plugin conflicts.

    Additionally, could you go and ahead and try a complete disconnect and reconnect of the plugin? This may be able to fetch the image URLs again to get things back in working order. You’ll want to deactivate the plugin, delete it, then reinstall it and reactivate it.

    Thanks in advance for this information. We’ll keep an eye out for your reply.

    Malachite

    Thread Starter brilliancedesignmedia

    (@alanjr21)

    I deactivated and deleted the plugin before reinstalling, that didn’t make a difference.

    Here is the status report:

    
    ### WordPress Environment ###
    
    Home URL: https://www.bittersweetsprings.com
    Site URL: https://www.bittersweetsprings.com
    WC Version: 3.1.1
    Log Directory Writable: ✔
    WP Version: 4.8
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.31
    PHP Post Max Size: 128 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 1000
    cURL Version: 7.53.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.36
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.1.1
    WC Database Prefix: bts_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (32) ###
    
    Admin Menu Editor: by Janis Elsts – 1.8
    Autoptimize: by Frank Goossens (futtta) – 2.2.2
    Cloudflare: by John Wineman
    Furkan Yilmaz
    Junade Ali (Cloudflare Team) – 3.3.1
    
    Contact Form 7: by Takayuki Miyoshi – 4.8.1
    Duplicate Post: by Enrico Battocchi – 3.2
    Elfsight InstaShow: by Elfsight – 2.4.1
    Envato Market: by Derek Herman – 1.0.0-RC2
    EWWW Image Optimizer: by Shane Bishop – 3.5.1
    Formidable Forms: by Strategy11 – 2.03.10
    Google Analytics Dashboard for WP (GADWP): by Alin Marcu – 5.1.1.1
    ImageMagick Sharpen Resized Images: by Hans van Eijsden,niwreg – 1.1.5
    MailChimp for WooCommerce: by MailChimp – 2.0.0
    Nextend Facebook Connect: by Nextendweb – 2.0.2
    Nextend Google Connect: by Roland Soos
    Jamie Bainbridge – 1.6.1
    
    WP Real Media Library: by Matthias Günter – 3.1.3
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    Easy Updates Manager: by Easy Updates Manager Team – 6.3.3
    Taxonomy Metadata: by mitcho (Michael Yoshitaka Erlewine)
    sirzooro – 0.5
    
    WooCommerce Variation Swatches: by ThemeAlien – 1.0.3
    W3 Total Cache: by Frederick Townes – 0.9.5.4
    Abandoned Cart Reports For WooCommerce: by Small Fish Analytics – 2.2.0
    WooChimp: by RightPress – 2.2.4
    Woocommerce Advanced Bulk Edit: by George Iron – 4.2.2
    WooCommerce Offline Credit Card Processing: by WP Lab – 1.7.8
    WooCommerce PDF Invoices: by Bas Elbers – 2.9.3
    WooCommerce Services: by Automattic – 1.6.2
    WooCommerce: by Automattic – 3.1.1
    WooSidebars: by WooThemes – 1.4.3
    Yoast SEO: by Team Yoast – 5.1
    eForm - WordPress Form Builder: by WPQuark – 3.7.5
    WP-Optimize: by David Anderson
    Ruhani Rabin
    Team Updraft – 2.1.1
    
    YITH WooCommerce Wishlist: by YITHEMES – 2.1.2
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #9 - /shop/
    Cart: #10 - /cart/
    Checkout: #11 - /checkout/
    My account: #12 - /my-account/
    
    ### Theme ###
    
    Name: Flatsome Child
    Version: 3.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.3.7
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-product_cat.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/orderby.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    
    

    Thank you for your help!

    Hey @alanjr21

    Sorry for the delayed response. Looking over the System Status report, everything does check out as far as meeting the minimum requirements to run the plugin goes.

    I was able to take some time to investigate here and found that while disconnecting and reconnecting the integration will allow the app to pull new and updated image URLs, if it’s still not showing the images in MailChimp, it may be the case that the image URLs are blocking MailChimp from generating the images.

    In order to confirm this behavior, it will be best to reach out to MailChimp Support directly as their Support Team has the ability to access accounts directly to view this sort of behavior. You can find information on reaching out to their team here:

    MailChimp Support Options: http://eepurl.com/b2Q7X5

    In the meantime, I might double check on the WordPress side to be sure that these images can be accessed by other services.

    If you have any further questions about the plugin, don’t hesitate to let us know.

    Thanks,
    Malachite

Viewing 3 replies - 1 through 3 (of 3 total)
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