Title: Images Missing
Last modified: May 28, 2020

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# Images Missing

 *  [ollytorrance](https://wordpress.org/support/users/ollytorrance/)
 * (@ollytorrance)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/images-missing-13/)
 * Hello,
 * I am having issues with images not showing in my emails. They display in the 
   preview but not when sent to the email client.
 * A box appears with a question mark in, instead of the image.
 * Please can you help?
 * Thanks,
 * Olly

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Contributor [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/)
 * (@britner)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/images-missing-13/#post-12907274)
 * Is your site public? Can you copy the image URL from the email you get and see
   what happens when you try to access that through a browser url.
 * Ben
 *  Thread Starter [ollytorrance](https://wordpress.org/support/users/ollytorrance/)
 * (@ollytorrance)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/images-missing-13/#post-12917944)
 * Hi Ben,
 * Yes the site is public. I can’t copy the URL but I have inspected the source 
   code of the email and this is an example of one of the image url’s.
 * [https://www.pestproducts.co=](https://www.pestproducts.co=)
    .uk/wp-content/
   uploads/2020/03/DIY-PC-Logo-min.png
 * It’s putting a weird equals sign in which is resulting in a 404.
 * Any ideas?
 *  [papermelon](https://wordpress.org/support/users/papermelon/)
 * (@papermelon)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/images-missing-13/#post-12920860)
 * Hi,
 * I’m facing the same issue. Preview looks alright but logo and social media icons
   do not display.
 *  Plugin Contributor [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/)
 * (@britner)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/images-missing-13/#post-12923270)
 * [@ollytorrance](https://wordpress.org/support/users/ollytorrance/)
    I suggest
   you talk with your email server that is handling the email to see if they are
   filtering your HTML in some way.
 * [@papermelon](https://wordpress.org/support/users/papermelon/) Is your site public?
   Can you copy the image URL from the email you get and see what happens when you
   try to access that through a browser url.
 * Ben
 *  [papermelon](https://wordpress.org/support/users/papermelon/)
 * (@papermelon)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/images-missing-13/#post-12925726)
 * Hi Ben,
 * Thank you for the reply.
 * Yes, it’s public. I had forwarded the email to your id yesterday.
 * Not sure if this is the way to do it, but I copied the Image Address of the logo
   and pasted into the browser. Then it downloaded a file unnamed.png into my system
   which is the logo image itself.
 *  Thread Starter [ollytorrance](https://wordpress.org/support/users/ollytorrance/)
 * (@ollytorrance)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/images-missing-13/#post-12925879)
 * Hi Ben,
 * Thanks.
 * We are using Sendgrid could this be causing any issues?
 *  Plugin Contributor [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/)
 * (@britner)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/images-missing-13/#post-12929249)
 * [@ollytorrance](https://wordpress.org/support/users/ollytorrance/) Possible, 
   unlikly but possible, I suggest doing some tests, for example turn sendgrid off
   and test. Also contact your hosting provider make sure on their end the logs 
   are all showing good.
 * [@papermelon](https://wordpress.org/support/users/papermelon/) I don’t see an
   email, can you post here with the screen shot of what you are seeing?
 * Ben

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Images Missing’ is closed to new replies.

 * ![](https://ps.w.org/kadence-woocommerce-email-designer/assets/icon-256x256.png?
   rev=3115863)
 * [Kadence WooCommerce Email Designer](https://wordpress.org/plugins/kadence-woocommerce-email-designer/)
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 * 7 replies
 * 3 participants
 * Last reply from: [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/images-missing-13/#post-12929249)
 * Status: not resolved