Support » Fixing WordPress » Images have vanished

  • Resolved Jaye


    Scouring Google for the past couple of weeks I see that my problem is far from unique in itself, but apparently is in what is needed to solve it — none of the solutions of the past have worked.

    I have a multi-site, up to date site at
    that site is working flawlessly. all of the subblogs … not so much. for comparison please see — a snapshot of the main site from several months ago I made for testing new plugins and themes before putting them live on the real site.

    Things I know aren’t the solution:

    • Permalinks, as you can see are working. They had quit, but I got that solved.
    • The permissions of all folders in question are 755 and all files are 644 and changing them to be more open broke things worse
    • I have confirmed with my host that hotline protection is not something they have nor is it anything they would turn on arbitrarily.
    • I have not only disabled all plugins from Admin, I have disabled all plugins from MySQL, and just to be safe I nuked my plugins directory.
    • the main site is running Twenty-Eleven theme. The sandbox site is, iirc, running Twenty-Fourteen, it a few days ago was on Twenty-Ten, none of that mattered.
    • Without doubt the images are there and intact. They can be browsed to and worked with without issue. I can also go to the media library and edit the image and it shows up, but any other part of the media library or the site they don’t.
    • New uploads are instantly affected
    • I have edited the media upload location, which is listed as


      by a) adding a / in front b) clearing it and retyping it

    • I have only the root .htaccess file which currently reads:

      # BEGIN WordPress
      <IfModule mod_rewrite.c>
      RewriteEngine On
      RewriteBase /
      RewriteCond %{REQUEST_FILENAME} !-f
      RewriteCond %{REQUEST_FILENAME} !-d
      RewriteRule . /index.php [L]
      # END WordPress

    • I have tried toggling the option to organise media by year/month — nothing changed, even on new uploads

    I think that pretty fairly covers all the logical things I’ve tried. I’ve probably tried more than a few illogical ones, but by now I’ve forgotten what they were, suffice to say they didn’t work so I set things back.

    I have manually reinstalled WordPress.

    I’m not really certain what else there is to try. I have backups, and I could restore from them and only lose a few changes (this would have happened between two backup schedules, of course) but that really seems overkill for what I’m certain must be a very simple fix if I only knew what I was looking for.

    FWIW I did have W3-Total Cache installed at the time everything went mad, and it was being stubborn about disabling and going away. I can’t see how it would be impacting anything, but one never knows.

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