Title: Images & Folder Disappeared
Last modified: May 30, 2026

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# Images & Folder Disappeared

 *  [Pieter Sand](https://wordpress.org/support/users/beachholiday/)
 * (@beachholiday)
 * [1 week, 1 day ago](https://wordpress.org/support/topic/images-folder-disappeared/)
 * Dear Support,
 * We have found that when we try to add an image to a post or page that we don’t
   see any of the existing images and folders in our Media Library. When we go directly
   to the Media Library, all images and folders are still there. It is just when
   we try to add an image to a post or page that we can’t see them.
 * We add images using either the standard Gutenberg or an ‘advanced image’ block
   from Kadence Blocks.
 * Normally, when we click on edit image, a screen would open that shows all images
   and Filebird folder. Since about one week, this has disappeared.
 * The only images we see are the most recently uploaded images.
 * We did recently compressed our images using ShortPixel Image Optimisation:
   [https://wordpress.org/plugins/shortpixel-image-optimiser/](https://wordpress.org/plugins/shortpixel-image-optimiser/)
 * Could this have caused a problem?
 * Many thanks for your help on this.
 * Piet

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [mialewp](https://wordpress.org/support/users/mialewp/)
 * (@mialewp)
 * [1 week, 1 day ago](https://wordpress.org/support/topic/images-folder-disappeared/#post-18924103)
 * Hi [@beachholiday](https://wordpress.org/support/users/beachholiday/),
 * Thanks for reaching out to us.
 * Could you please contact our technical support team via [https://ninjateam.org/support/](https://ninjateam.org/support/)?
 * We need to check deeper in your setting to debug.
 * Looking forward to hearing back from you.
 *  Plugin Support [mialewp](https://wordpress.org/support/users/mialewp/)
 * (@mialewp)
 * [6 days, 7 hours ago](https://wordpress.org/support/topic/images-folder-disappeared/#post-18925782)
 * Hi [@beachholiday](https://wordpress.org/support/users/beachholiday/),
   Have you
   resolved the issue yet please?

Viewing 2 replies - 1 through 2 (of 2 total)

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 * [FileBird - WordPress Media Library Folders & File Manager](https://wordpress.org/plugins/filebird/)
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 * 2 replies
 * 2 participants
 * Last reply from: [mialewp](https://wordpress.org/support/users/mialewp/)
 * Last activity: [6 days, 7 hours ago](https://wordpress.org/support/topic/images-folder-disappeared/#post-18925782)
 * Status: not resolved