Images disappear

  • estudiobla

    (@estudiobla)


    6 months, 2 weeks ago

    I run the plugin on a site with WooCommerce and many of the photos are now virtually gone. The files still exist, and if you clic or load them directly you can actually see them, but on site it shows an error icon instead of the image.

    This is not the first time this happened. Never again.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Adrian

    (@adrianrus)

    6 months, 2 weeks ago

    Hi @estudiobla ,

    Thank you for your message, and I’m sorry to hear you’re experiencing this issue. 🙁

    Could you please provide us with more information, including your website address, so we can investigate this further?

    Our plugin does not include a removal feature, so the images should still be available after optimization. Additionally, the plugin has a built-in restore feature that allows you to easily revert images to their original state if needed.

    Thread Starter estudiobla

    (@estudiobla)

    6 months, 2 weeks ago

    Hi, thank you for your reply.
    It’s a client’s site so I’m not in liberty to share the address. I had to re-upload every image for all the missing product photos since I already deleted the plugin. The file was there but it was blank, both on the frontend and the backend gallery and individual pages.
    Weirdly enough, when you looked at the zoomed version on the product image, it showed.
    Sorry I can’t help you more, I had to fix it asap.

    • This reply was modified 6 months, 2 weeks ago by estudiobla.
    • This reply was modified 6 months, 2 weeks ago by estudiobla. Reason: spelling mistake
    Plugin Support Adrian

    (@adrianrus)

    6 months, 2 weeks ago

    Hi again,

    This is really strange as we have never received such reports so I’m sure there was a conflict or something we could have looked into to ensure you had a great experience!

    No worries, I totally understand your point so if you’ll ever decide come back we’ll be happy to help and try to make things right for you!

Viewing 3 replies - 1 through 3 (of 3 total)

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