Title: Images Blank
Last modified: October 4, 2022

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# Images Blank

 *  Resolved [7design](https://wordpress.org/support/users/7design/)
 * (@7design)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/images-blank/)
 * Hey there,
 * I’ve got a strange issue, I’ve used this plugin on so many websites but one particular
   website we have is displaying blank images with the instagram logo over it.
 * I’ve cleared caches, I’ve disabled all plugins, switched themes.
 * I’ve cleared the cache within Smash Balloon plugin. I’ve tried different settings.
 * I’m a bit stuck. I’ve looked at troubleshooting and tried: sbi_init();
    All I
   get is ‘undefined’
 * Any advice would be helpful!

Viewing 1 replies (of 1 total)

 *  Plugin Support [Smash Balloon Louis](https://wordpress.org/support/users/smashballoonlouis/)
 * (@smashballoonlouis)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/images-blank/#post-16068571)
 * Hi [@7design](https://wordpress.org/support/users/7design/),
 * Thanks for contacting us! We believe this is part of a bug in Instagram’s API
   that we recently became aware of. We’ll need to do some more in-depth investigation
   to better assist with this issue, so could you send us a support request [here](https://smashballoon.com/support/)
   and include the **System Info** from the plugin and a **link to the page** where
   you are displaying the feed? You can find the System Info here:
 * 1. _WordPress DashBoard – Instagram Feed –_ click on the “Help” button in the
   upper right corner of the page. This takes you to our Support page.
    2. Scroll
   down to the System Info section on the Support page. 3. Click the Copy button
   on the right-hand side of the System Info title. 4. Paste the ‘System Info’ into
   your reply. 5. For issues with a specific feed, you can also under Export Settings
   select the feed and click Export. You can then attach the generated .json file
   to your reply.
 * Thanks!
 * Louis

Viewing 1 replies (of 1 total)

The topic ‘Images Blank’ is closed to new replies.

 * ![](https://ps.w.org/instagram-feed/assets/icon-256x256.png?rev=2700807)
 * [Smash Balloon Social Photo Feed – Easy Social Feeds Plugin](https://wordpress.org/plugins/instagram-feed/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/instagram-feed/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/instagram-feed/)
 * [Active Topics](https://wordpress.org/support/plugin/instagram-feed/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/instagram-feed/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/instagram-feed/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Smash Balloon Louis](https://wordpress.org/support/users/smashballoonlouis/)
 * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/images-blank/#post-16068571)
 * Status: resolved