Plugin Support
Kush
(@kushnamdev)
Hi @nolandc,
Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate the opportunity to clarify a few points:
- By default, images are not transferred to Optimole, which means you opted in to transfer them. The service can be used effectively without this option. If you choose not to transfer images to Optimole, removing the plugin is as simple as uninstalling it from your site.
- We send several emails when your account nears and exceeds its limit. Changes to visit limits were announced a month in advance.
- Even if your account is disabled, you can transfer images back from Optimole to your site.
- We do not force users to pay. Each account has a visit limit, and if you exceed this limit, an upgrade is necessary to continue using the service at higher limits.
We strive to provide a smooth experience and would love to know how we could have made these points clearer to avoid any frustration. Your feedback is appreciated.
Thank you!
optimized images are scheduled to be removed from our database within the next 24 hours. In light of that, please feel free to use the coupon code WELCOME10 to take an extra 10% off any of our premium plans.
I never hit the limit, you can even look at your own montly charts. When I transfed the imaged back they were blank… Never got a warning email, the email I got was to say my account has been frozen… You guys are clearly running a bait-and-switch.
Hi @nolandc,
I’m very sorry for the frustration you’ve experienced, and I appreciate you sharing your concerns.
I’d like to clarify a few points to address your concerns accurately:
- First, regarding your images: Optimized images are indeed stopped after account deactivation. However, your original images remain accessible for up to one month after deactivation precisely for restoration purposes. If your transferred images appeared blank upon restoration, it’s possible there was an issue during the transfer process.
- Regarding the email notifications, our system sends multiple alerts as accounts approach their usage limits. I’m sorry to hear you didn’t receive these. It might be worth checking your spam folder or checking your registered email address.
- Finally, we never intend to force upgrades. If our system mistakenly showed you reached your quota, I’d be more than happy to investigate this discrepancy closely. Our intention is always transparency, not a bait-and-switch tactic.
Thank you for your understanding and patience.
