Title: Images aren’t getting pulled. Last modified: October 30, 2025 --- # Images aren’t getting pulled. * Resolved [realmranshuman](https://wordpress.org/support/users/realmranshuman/) * (@realmranshuman) * [7 months, 1 week ago](https://wordpress.org/support/topic/images-arent-getting-pulled/) * Images aren’t getting pulled. Clean Up Button, and Pull Images Button are disabled. True server cron is set and the cron job runs just fine. Tried the WordPress and the github master version of the plugin. * Video: [https://drive.google.com/file/d/1D9uyPkSV0NIN28ScEw0OupkpYwSiOBKg/view?usp=sharing](https://drive.google.com/file/d/1D9uyPkSV0NIN28ScEw0OupkpYwSiOBKg/view?usp=sharing) Based on the other thread, I tried finding the reasons but I am not able to pinpoint it:Advanced Debugging with the url included img:Report Number: **MKPSKKHL**[curl to ?rest_route=/litespeed/v1/notify_img](https://paste.ubuntu.com/p/HfPnrdkgx4/) with and without user agent.And the results for the: * ```wp-block-code 100,'blocking' => true,'sslverify' => false,// 'cookies' => $_COOKIE,);$url = 'https://' . $_SERVER['HTTP_HOST'] . '/wp-admin/admin-ajax.php?action=async_litespeed&nonce=123123123&litespeed_type=imgoptm_force';$result = wp_remote_post(esc_url_raw($url), $args);echo ''; var_dump($result); echo ''; ``` * [Dump’s Result](https://paste.ubuntu.com/p/bhBpW3PCmH/) * Yes, I am using Cloudflare, but all of the QUIC cloud’s IPs are allowlisted on a regular basis, and I have compared the current list of IPs with the allowlisted one. It is in sync. The server’s own IP is also allowlisted. The server’s IP in the plugin’s settings and the QUIC Cloud is same and actual IP. Here’s how I do it in automated way: [GitHub – realmranshuman/litespeed-quic-cloudflare-sync](https://github.com/realmranshuman/litespeed-quic-cloudflare-sync) The hosting is shared hosting from Hostinger. They don’t have any options to block the IPs. The .htaccess is clean and doesn’t block REST endpoints, or anything similar. No security plugins, performance plugins, or any other plugins are blocking anything. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimages-arent-getting-pulled%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Support [litetim](https://wordpress.org/support/users/litetim/) * (@litetim) * [7 months, 1 week ago](https://wordpress.org/support/topic/images-arent-getting-pulled/#post-18701657) * [@realmranshuman](https://wordpress.org/support/users/realmranshuman/) Please add this code in theme => functions.php and run it once, then remove it.`!class_exists('\ LiteSpeed\Cloud') || \LiteSpeed\Cloud::save_summary(['disabled_node' => [], ' err_domains' => []]);` * Clear cache and try connecting to QC. If this is not working please tell me. - This reply was modified 7 months, 1 week ago by [litetim](https://wordpress.org/support/users/litetim/). * Thread Starter [realmranshuman](https://wordpress.org/support/users/realmranshuman/) * (@realmranshuman) * [7 months, 1 week ago](https://wordpress.org/support/topic/images-arent-getting-pulled/#post-18701694) * [@litetim](https://wordpress.org/support/users/litetim/) I added the code to the functions.php file> loaded a page > Sent Optimization Request > Removed the code from the functions.php > Toolbox > Purge All …..> Waited few minutes > Sent Optimization Request > **The problem still exists**. Tried multiple combinations of the steps. The count of the images pulled remained the same. Clean Up Finished Data numbers diminished and disappeared way too quick as shown in the attached video. [https://ibb.co/fYKk2Sw0](https://ibb.co/fYKk2Sw0) * Plugin Support [litetim](https://wordpress.org/support/users/litetim/) * (@litetim) * [7 months, 1 week ago](https://wordpress.org/support/topic/images-arent-getting-pulled/#post-18701787) * [@realmranshuman](https://wordpress.org/support/users/realmranshuman/) I see you wrote about logs. Can you share logs about image otpimization PULL action? * Thread Starter [realmranshuman](https://wordpress.org/support/users/realmranshuman/) * (@realmranshuman) * [7 months, 1 week ago](https://wordpress.org/support/topic/images-arent-getting-pulled/#post-18701813) * [@litetim](https://wordpress.org/support/users/litetim/) Well, for starters, the Pull Images button is disabled/greyed out. The cron isn’t pulling the images either. On top of that, the credits are getting spent with each “Send Optimization Request”. So, no.. I am not able to share the pull action log, as I am not able to pull the images in any capacity. I can’t even “Destroy all optimization data” because 59099 images have been optimized before using paid credits, and it will go to waste. But, here’s the log for the “Send Optimization Request”.[Logs](https://paste.ubuntu.com/p/vGVWJQHB4W/) - This reply was modified 7 months, 1 week ago by [realmranshuman](https://wordpress.org/support/users/realmranshuman/). * Plugin Support [litetim](https://wordpress.org/support/users/litetim/) * (@litetim) * [7 months, 1 week ago](https://wordpress.org/support/topic/images-arent-getting-pulled/#post-18702640) * [@realmranshuman](https://wordpress.org/support/users/realmranshuman/) I will ask colleagues from QC and see what happens. Until then:is your quota being used? I see 10k left, yesterday were 6k+. - This reply was modified 7 months, 1 week ago by [litetim](https://wordpress.org/support/users/litetim/). * Thread Starter [realmranshuman](https://wordpress.org/support/users/realmranshuman/) * (@realmranshuman) * [7 months, 1 week ago](https://wordpress.org/support/topic/images-arent-getting-pulled/#post-18702918) * [@litetim](https://wordpress.org/support/users/litetim/) Yes, the quota is being used. All the images before this problem began, are optimized and their optimized and backup versions exist on the disk. * For some reason, LiteSpeed cache plugin stopped recognizing the last 20-25% images as optimized.. even though the optimized versions of the files exist on the disk. * And now when it sends the request> uses the quota> finds that there is no need to pull the images as the images exist on the disk> doesn’t pull the images > increases the id counter (images pulled counter remains unchanged)> The percentage circle increases (over several hours just a percent.. we have lot of images) * **My hypothesis based on what I can read in the log**s: it is just building the part of the database that it doesn’t recognize any longer at the expense of QUIC Cloud credits. There are thousands of images that are optimized, and their files exist on the disk, but the litespeed tables/rows all of a sudden lost the data, or aren’t able to recognize the data for those last 20-25% of images. * So how do I fix this? I can’t possibly destroy all the optimization data… there are over 100K images, and it will cost Quic Cloud credits. Not to mention that it will take weeks worth of time. - This reply was modified 7 months, 1 week ago by [realmranshuman](https://wordpress.org/support/users/realmranshuman/). * Plugin Support [litetim](https://wordpress.org/support/users/litetim/) * (@litetim) * [7 months, 1 week ago](https://wordpress.org/support/topic/images-arent-getting-pulled/#post-18702941) * [@realmranshuman](https://wordpress.org/support/users/realmranshuman/) change this to OFF [https://docs.litespeedtech.com/lscache/lscwp/imageopt/#auto-request-cron](https://docs.litespeedtech.com/lscache/lscwp/imageopt/#auto-request-cron) and I am looking into, to see what we can resolve * Thread Starter [realmranshuman](https://wordpress.org/support/users/realmranshuman/) * (@realmranshuman) * [7 months, 1 week ago](https://wordpress.org/support/topic/images-arent-getting-pulled/#post-18703436) * [@litetim](https://wordpress.org/support/users/litetim/) any updates for the codeblock that can fix this? Since it can take time on your end, we are letting the cron run at the cost of credits so altleast the images that already have their optimized files on the disk, can get served. * Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/) * (@qtwrk) * [7 months, 1 week ago](https://wordpress.org/support/topic/images-arent-getting-pulled/#post-18704380) * please try this * go to toolbox -> debug setting -> set debug log to ON , debug level to advance * set log size to 30 M * add `litespeed_type=new_req` , and `notify_img` and `litespeed_type=imgoptm` into Debug Include URI * then go to log view, clean up existing log if any * then go to image optm summary page , click “clean up unfinished data” if you have any * then send request again * wait for 10 minutes * go back to log view again ,copy paste and share the log Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Images aren’t getting pulled.’ is closed to new replies. * ![](https://ps.w.org/litespeed-cache/assets/icon-256x256.png?rev=2554181) * [LiteSpeed Cache](https://wordpress.org/plugins/litespeed-cache/) * [Frequently Asked Questions](https://wordpress.org/plugins/litespeed-cache/#faq) * [Support Threads](https://wordpress.org/support/plugin/litespeed-cache/) * [Active Topics](https://wordpress.org/support/plugin/litespeed-cache/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/litespeed-cache/unresolved/) * [Reviews](https://wordpress.org/support/plugin/litespeed-cache/reviews/) * 9 replies * 3 participants * Last reply from: [qtwrk](https://wordpress.org/support/users/qtwrk/) * Last activity: [7 months, 1 week ago](https://wordpress.org/support/topic/images-arent-getting-pulled/#post-18704380) * Status: resolved