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[Resolved] Images are not loading after WP 3.5.1 upgrade

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author MatthewRuddy

    @matthewruddy

    Hi @madaniann, unfortunately I don’t see Easing Slider on your site so not much I can do to help. Have you tried disabling WP Super Cache? Might be a caching issue.

    Hi Matthew. At the time you checked my website was down. Please check one more time and let me know what the issue might be. The easing slider is back up. Thank you!

    Plugin Author MatthewRuddy

    @matthewruddy

    Hi @madaniann, I still can’t see the slideshow on your site. Have you taken it down again?

    Sorry, it’s back up. I was testing another plugin.

    Plugin Author MatthewRuddy

    @matthewruddy

    Has the plugin been modified at all? jQuery is not being loaded yet is required to work. This would only occur if the plugin has been modified or another plugin has overwritten the process.

    It could also be a cache related issue, so try disabling WP Super Cache to see if that makes a difference. It can often cause inexplicable errors like this.

    The plugin hasn’t been modified. I just disabled WP Super Cache and nothing changed. I’ve also disabled all plugins but this didn’t fix the issue. What else can it be. I really like your plugin, and if it works I want to use the pro version.

    Plugin Author MatthewRuddy

    @matthewruddy

    Have you tried changing the theme and disabling all other plugins?

    If that doesn’t working, could you email me login info to the site? I’ll happily take a look for you in the morning (01:26 GMT here, sorry about that). Email it to me through this contact form. 🙂

    I’ve tried all your suggestions but no change. I sent you my login info through your contact link. Thank you Matthew!

    Plugin Author MatthewRuddy

    @matthewruddy

    I’ve just emailed you back. Unfortunately the issue is due to the theme removing the ability for plugins to load jQuery. Nothing Easing Slider can do about this, but it relies on jQuery to function and won’t work until this is corrected. I’d advise contacting the developer of your theme.

    Hi Matthew. I also emailed you back. The plugin was working until WP dashboard was recently updated to 3.5.1 and the plugin broke.

    Plugin Author MatthewRuddy

    @matthewruddy

    It’s possible the theme was updated in the process and the issue was introduced. Easing Slider loads jQuery using native WordPress functionality. If a plugin/theme overwrites that there is nothing it can do. This is what the theme you are using appears to be doing as it is working fine when the theme isn’t installed.

    If you want to email me a copy of the theme I’ll see if I can find the conflicting code.

    I emailed the theme. Thanks again for giving another try!

    Thank you Matthew. It’s working now!

    Plugin Author MatthewRuddy

    @matthewruddy

    @madaniann, Great to hear 🙂 Happy to help.

Viewing 14 replies - 1 through 14 (of 14 total)
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