Support » Plugin: Image Gallery by Robo – Responsive Photo Gallery » Images are not loading

  • Resolved Jason

    (@jj9617)


    Recently I cannot get images to load. All I see is the “Loading…” graphic where the gallery thumbnails are supposed to display.

    I have tried the following:
    – Upgraded to WordPress 5.7 (from 5.6)
    – Upgraded Robo Gallery to 3.0.5
    – Switched to default 2020 theme
    – Changed jQuery Version to Alternative in Compatibility Settings
    – Turned off lazy loading in the gallery
    – Updated server PHP version to 7.3 (from 7.2)

    None of these things worked. At some point in the past, this gallery was working. I can still go into the backend and see all the images in the gallery. I have no idea how to troubleshoot further. Please help.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author robosoft

    (@robosoft)

    It’s really strange, to be honest. If you switched gallery to the Alternative jQuery version.

    Do you have some cache plugins/tools or gallery cache option enabled ?

    Plugin Author robosoft

    (@robosoft)

    Looks like some JS conflict.

    Could you please create another ticket here: https://www.robogallery.co/new-ticket

    From there, our support team will be able to take a closer look at your request.

    Plugin Author robosoft

    (@robosoft)

    Also we’ll publish results of the gallery conflict investigation with solution over here.

    Thread Starter Jason

    (@jj9617)

    Thanks for responding! I do not have any cacheing plugins activated. I created a ticket yesterday at robogallery.co, with screenshot showing the browser JS error.

    It’s very strange, since I use Robo Gallery on another site without problems, same version. I thought at first it was a problem with the theme, but when I switched to 2021, I still couldn’t get the gallery to work.

    Plugin Author robosoft

    (@robosoft)

    Looks like everything ok now. Gallery loading properly.

Viewing 5 replies - 1 through 5 (of 5 total)
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