Support » Plugin: Photo Reviews for WooCommerce » Images are not downloaded

  • Resolved mashut

    (@mashut)


    Hi there,

    Unfortunately, no photos can be downloaded anymore, only the text. Can you please check that?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 19 total)
  • Plugin Author kimvt1991

    (@kimvt1991)

    Hi,
    The problem is that the attribute enctype=”multipart/form-data” is not set for your review form. I checked our plugin and see that there’s no problem. Do you recently change your theme or update anything?

    Hi there,
    Thanks for your quick answer! No, i have changed nothing. The theme is the same. In the beginning, everything worked and the imaged were downloading… What should I do to make them download?

    Plugin Author kimvt1991

    (@kimvt1991)

    Please add this js code to file woo-photo-reviews/js/script.js, after the very first line in that file:
    jQuery('#commentform').attr('enctype','multipart/form-data');

    Added, unfortunately, that didn’t help.
    P.S. I cleared the cache, still didn’t help.

    Plugin Author kimvt1991

    (@kimvt1991)

    I just upload 1 test review. Do you see the image?

    I approved your comment. Unfortunately no photo.

    Plugin Author kimvt1991

    (@kimvt1991)

    Yes i see. Please contact us via support@villatheme.com, i will help you check your problem.

    Plugin Author kimvt1991

    (@kimvt1991)

    Have you install new plugins recently? I check and see that some hooks related to comment are removed.

    Plugin Author kimvt1991

    (@kimvt1991)

    These hooks(in file wp-includes/comment-template.php) are removed, so our plugin can not process the uploaded images:

    comment_form_before
    comment_form_after
    preprocess_comment

    Please tell your dev about this.

    • This reply was modified 1 year, 9 months ago by kimvt1991.

    I don’t know why these hooks were removed, I didn’t do that. Nor did I install the new plugins. Yours was the latest… Can you add these hooks again? Thanks.

    Plugin Author kimvt1991

    (@kimvt1991)

    So i will duplicate your site and install on local to see what causes the problem. I will tell you if i can find something out.

    OK, thanks for your help!

    Plugin Author kimvt1991

    (@kimvt1991)

    It’s caused by WP-SpamShield plugin. You can deactivate it to test.

    OK, I’ll try to contact the author of this plugin to understand how to make work both plugins. Thank you for your help.

    • This reply was modified 1 year, 9 months ago by mashut.
    Plugin Author kimvt1991

    (@kimvt1991)

    You’re welcome.

Viewing 15 replies - 1 through 15 (of 19 total)
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