Support » Plugin: PDF Thumbnails » ImageMagick & 1and1

  • Resolved gvest



    This has probably been covered before, but I am really struggling and have been braying my head off the wall for days.

    I was using you plugin fine on our website whilst it was being hosted on a temporary platform during development. I have since migrated the website to 1and1 our main host, but I cannot get the plugin to work. I have raised with 1and1 several time, but drawn a blank and they have now responded as follows.

    “This is to inform you that the ImageMagick is successfully installed on path /homepages/29/xxxxxxxxx/htdocs/clickandbuilds/Vxxxxxxxxxxxxxxxxxxxd/ImageMagick . With this, you just need to configure your plugin to detect where the ImageMagick got installed. If you do not know where to change the settings, you may refer to the link below to contact the author.

    WordPress version = Version 4.6.1
    ImageMagick Version = ImageMagick 6.9.6”

    WordPress is installed on the following path /homepages/29/xxxxxxxxx/htdocs/clickandbuilds/Vxxxxxxxxxxxxxxxxxxxd/

    Please help or do I need to move my website to another hosting site?

    • This topic was modified 4 years, 3 months ago by gvest.
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  • Plugin Author stianlik


    It seems strange that you need to know the path for ImageMagick in a PHP script, those details are handled by the ImageMagick PHP extension. The plugin relies on the following components:

    – Ghostscript
    – ImageMagick
    – PHP extension for ImageMagick

    You can check your environment by saving the following to a php-file and inspecting the results in your web browser:


    You should find an entry for ImageMagick with PDF as a supported format. See also the installation instructions, that’s a list of tasks that the hosting provider needs to perform to prepare for the plugin.

    • This reply was modified 4 years, 3 months ago by stianlik.
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