image zoom in woocommerce product image does not work

Resolved razu381
(@razu381)

2 years ago
Hi, I am facing a very weird problem. The single product zoom feature doesn’t work for some products eg.
/product/ultimate-athlete-official-boxing-crown-t-shirt/

But works fine for some products:
/product/ultimate-athlete-beanie/

I don’t understand what could be the cause

Here’s what I have tried:
1. Changing the theme to WordPress default
2. Deactivating all plugins except woocommerce and elementor

Thank you
- This topic was modified 1 year, 12 months ago by Jan Dembowski.
The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Thread Starter

(@razu381)

Status report
### WordPress Environment ###

WordPress address (URL): http://ultimateathleteofficial.com
Site address (URL): http://ultimateathleteofficial.com
WC Version: 6.4.1
REST API Version: ✔ 6.4.1
WC Blocks Version: ✔ 7.2.2
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.3.2
Log Directory Writable: ✔
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.26
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.13-MariaDB-cll-lve
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.4.1
WC Database Prefix: wp_
Total Database Size: 46.57MB
Database Data Size: 38.50MB
Database Index Size: 8.07MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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### Post Type Counts ###

acf-field: 2
acf-field-group: 1
attachment: 375
custom_css: 2
customize_changeset: 15
elementor_library: 16
envato_tk_import: 1
et_body_layout: 9
et_footer_layout: 8
et_header_layout: 22
et_pb_layout: 7
et_template: 34
et_theme_builder: 1
nav_menu_item: 24
ocscw_size_chart: 10
page: 11
post: 2
product: 34
product_variation: 903
revision: 317
shop_coupon: 1
shop_order: 1
wapf_product: 1
wp_global_styles: 3

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (13) ###

Elementor Pro: by Elementor.com – 3.6.5
Elementor: by Elementor.com – 3.6.4
ElementsKit Lite: by Wpmet – 2.5.6
Envato Elements: by Envato – 2.0.11
Insert Headers and Footers: by WPBeginner – 1.6.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.11

BEAR – Bulk Editor and Products Manager Professional for WooCommerce: by realmag777 – 1.1.1
Product Filter by WooBeWoo: by WooBeWoo – 2.1.1
Payment Plugins for Stripe WooCommerce: by Payment Plugins
support@paymentplugins.com – 3.3.19

Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.19
WooCommerce PayPal Payments: by WooCommerce – 1.7.1
WooCommerce: by Automattic – 6.4.1
Yoast SEO: by Team Yoast – 18.6

### Inactive Plugins (2) ###

Wordfence Security: by Wordfence – 7.5.9
WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.5

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
variable (variable)

Taxonomies: Product Visibility: outofstock (outofstock)
Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #240347 - /shop/
Cart: #240348 - /cart/
Checkout: #240349 - /checkout/
My account: #240350 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Astra
Version: 3.7.10
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ✔
Shop country code: US
WooCommerce currency supported: ✔
PayPal card processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: –
Vault enabled: ✔
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Action Scheduler ###

Complete: 1,507
Oldest: 2022-03-25 19:02:09 +0000
Newest: 2022-04-25 09:48:46 +0000

Pending: 3
Oldest: 2022-04-25 18:25:46 +0000
Newest: 2022-04-26 06:46:50 +0000

### Status report information ###

Generated at: 2022-04-25 10:00:53 +00:00

This reply was modified 1 year, 12 months ago by Steven Stern (sterndata).

Igor H

(@ihereira)

2 years ago

Hello,

Thanks for providing this information.

I was checking and the zoom feature is working (in this case) only with the second image which has dimensions 720 x 720 px.

See screenshot: https://gifyu.com/image/SL1RO

For the first image it does not work (Image dimensions are 480 x 480 px).
For the third image, it does not work either (Image dimensions are 480 x 480 px).

Can you edit the product, upload the first and third images with 720 x 720 px and let us know if this works?

For us to check better, can you provide a copy of any fatal error log found under WooCommerce > System Status> Logs (if available).

Thanks.

This reply was modified 2 years ago by Igor H.

Viewing 2 replies - 1 through 2 (of 2 total)

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