Support » Plugin: ShortPixel Image Optimizer » Image waiting to be processed

  • Resolved skirridsystems

    (@skirridsystems)


    I’ve been using the plugin for a long while now and it used to be very quick. Lately I’m finding that images just sit there showing ‘Image waiting to be processed’ for several hours. They do seem to go eventually but it has become a poor user experience. It seems to be worse for larger images. Small ones are given priority, but it is the large images that really need processing.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gerard Blanco

    (@sixaxis)

    Hi @skirridsystems,

    If you have the latest version of the plugin installed, we will be glad to take a look at your site to see if we find anything wrong with it. You can send us a temporary admin access via this contact form, and please make sure to mention this ticket.

    Thank you,

    skirridsystems

    (@skirridsystems)

    I have done some more tests and I think this is related to the WP Offload Media Lite, which I believe you are already looking at because of a conflict which prevents the offload from working. If I disable WP OML then the ShortPixel processing runs quickly again. Looks like this is another side effect of that conflict.

    https://wordpress.org/support/topic/wp-offload-media-lite-2-3-1-shortpixel/

    If you still need admin access then I can add the offload plugin to my test site and create a new AWS bucket, but I guess you already have this test scenario in your lab now.

    Plugin Support Gerard Blanco

    (@sixaxis)

    Hey @skirridsystems,

    You are right 🙂 The next update should solve this, so no need for admin access.

    Thanks for your patience!

    I can confirm this issue is now fixed for me.
    Thanks

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