Hi @isabelle09876,
Could you please try to enable the “Parse page for images” option in Media – Offload Settings and see if that helps?
Also, please make sure that those images have the offload status in the media library.
Best regards,
Anton
Hi Anton, thanks so much for your reply. I enabled the parse option and still had issues. It looks like all our posts/images published prior to mid-October are not working with the plug in. The images appear in CF but the URL still doesn’t update properly.
We are trying to trace any changes we could’ve made around that date.
Is it possible that the plug in would conflict with other plug ins eg: WP Optimize, Converter For Media?
Hi @isabelle09876,
Yeah, if different plugin perform similar functionality, it could conflict. Could you please post a link to a page with issues?
Best regards,
Anton
@isabelle09876, are you absolutely certain that those images are present on Cloudflare? The only difference I can see is that images with a fifu-featured="1" tag are served from Cloudflare, others are not. So my guess is that those that do not have this tag are not on Cloudflare for some reason.
Are you able to get all the meta fields for, let’s say, post ID 40177?
Best regards,
Anton
I am certain these images are appearing in CF. For this article, for example, here are the CF image URLs:
https://imagedelivery.net/nhBEgGqoF0rKYkwqqo1xtA/0d710ba4-0479-46d7-8ec9-af5e3f128800/public
https://imagedelivery.net/nhBEgGqoF0rKYkwqqo1xtA/e90a8de0-2066-4969-0278-f916e1d6bc00/public
https://imagedelivery.net/nhBEgGqoF0rKYkwqqo1xtA/36d03597-e17b-4d58-46dd-adfb41a00c00/public
However, something else we noticed is that the FIFU plugin (that we downloaded around the same time the articles started offloading and updating properly) is what added the fifu-featured tag to the images that were properly offloaded and the post-id tag is also most likely coming from the same plugin.
Would really appreciate your help with this. Thanks so much!
Hi @isabelle09876,
I can’t find a difference looking at your pages and I can’t replicate this locally, even using your images. Have you tried clearing the cache for those pages? Maybe a version without Cloudflare links is cached somewhere?
Best regards,
Anton
Hi again Anton,
Yes, we tried clearing the cache on those pages.
We realise now that the plug in isn’t actually working. The images that were uploaded properly to CF and that updated the article images were because we were updating each image URL manually. We were doing this before we downloaded your plug in.
The plug in seems to simply not be working one one end. Images are offloading to CF but not updating the image URL on the article. We tried disconnecting and creating a new token but that didn’t work either.
Is there any other information we can provide that could assist you with the troubleshooting?
Thanks so much!
Hi @isabelle09876,
Could you please post all the meta fields for any image that is not being replaced? For example, post ID 40177?
Best regards,
Anton
Hi Anton,
Images that were properly updated by the plugin have the following meta fields eg: https://soho.com.au/articles/repairs-and-maintenance
- post-id (most likely added by the FIFU plugin)
- fifu-featured (added by the FIFU plugin)
- data-pagespeed-url-hash
- onload
For images that weren’t properly updated, post-id and fifu-featured are missing and they have some meta fields that the updated images don’t seem to have eg: https://soho.com.au/articles/pet-rental-laws-qld
Just to reiterate, for the article that did work, it was a manual offload we did, where we manually also updated the URLs of each image.
Additionally, you might want to know that we have not tried the bulk offload feature yet.
Thank you so much. Really appreciate your help with this!
If it’s any easier, would be great to hop on a call. You can contact our support team here and we’ll respond ASAP:
https://support.soho.com.au/hc/en-us/requests/new
We’re discussing this over emails, I’ll close this thread.
