I have the paid version of the plugin and 'submit a ticket' page on the member area is blank.
In the documentation it says you can use a url for an image instead of uploading it to the media files. There is no tab or input box to use a url for an image. I need to use an image that isn't hosted on my server and reference is with a url but not sure how to do that in the admin with the plugin. Thanks for the help.