Title: Image uploading issue
Last modified: August 21, 2016

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# Image uploading issue

 *  [shay91087](https://wordpress.org/support/users/shay91087gmailcom/)
 * (@shay91087gmailcom)
 * [12 years, 8 months ago](https://wordpress.org/support/topic/image-uploading-issue-3/)
 * Hi,
 * I have been trying to upload an image to wordpress and I keep getting a Error
   500.
 * The image is:
    120 KB 2000X 576 pixels 72dpi sRGB
 * I have changed the pixel dimensions down to 495x142pixels and had no luck.
 * I spoke with my host and they couldn’t see any errors and they didn’t have the
   image so they couldn’t replicate the problem and therefore help me fix it.
 * I have read about inserting some text into .htaccess but every time I do I crash
   wordpress. If you recommend inserting text into .htaccess can you please provide
   advice on how to add information to the .htaccess file?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [WPyogi](https://wordpress.org/support/users/wpyogi/)
 * (@wpyogi)
 * [12 years, 8 months ago](https://wordpress.org/support/topic/image-uploading-issue-3/#post-4097147)
 * What do the error logs on the server say?
 * [http://wordpress.org/support/topic/wordpress-tabs-showing-as-white-screen-with-black-text-only?replies=4](http://wordpress.org/support/topic/wordpress-tabs-showing-as-white-screen-with-black-text-only?replies=4)
 * Have you tried deactivating ALL plugins ?
 *  Thread Starter [shay91087](https://wordpress.org/support/users/shay91087gmailcom/)
 * (@shay91087gmailcom)
 * [12 years, 8 months ago](https://wordpress.org/support/topic/image-uploading-issue-3/#post-4097149)
 * That post was mine! Yes I have deactivated all plugins and reverted back to the
   default theme. I had nothing in my error log and when I talked to with inmotionhosting.
   com they did not see any errors recorded either. Is there some error log I am
   missing that I need to check?
 *  [WPyogi](https://wordpress.org/support/users/wpyogi/)
 * (@wpyogi)
 * [12 years, 8 months ago](https://wordpress.org/support/topic/image-uploading-issue-3/#post-4097151)
 * Yes, I know that thread was yours – wasn’t sure if you’d taken the last suggestion
   in the thread – and generally, it’s best to continue in the same thread so people
   know what has already been tried.
 * IF you are getting an internal server error, something is going on with the server–
   and there are error logs which would show more details – but your hosts would
   be the ones to help you with accessing the logs.
 * Have you tried clearing your browser cache and/or trying another browser?
 * What is the site in question? Are you currently using the default theme with 
   NO plugins active? Have you reset the plugins folder by changing the name on 
   it to `plugins.HOLD` – which can fully deactivate a plugin that may be still 
   causing problems even when deactivated via the Dashboard.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Image uploading issue’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [WPyogi](https://wordpress.org/support/users/wpyogi/)
 * Last activity: [12 years, 8 months ago](https://wordpress.org/support/topic/image-uploading-issue-3/#post-4097151)
 * Status: not resolved

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