Title: Image upload problems
Last modified: August 31, 2016

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# Image upload problems

 *  [C Thomlinson](https://wordpress.org/support/users/c-thomlinson/)
 * (@c-thomlinson)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/image-upload-problems-18/)
 * Hello –
 * I have been gradually putting together a very basic history website using Word
   Press hosted on 123Reg.
 * I have recently been unable to load any more images – it gets to about 40% to
   at most 65% of the upload and then freezes. I upgraded my hosting package, which
   has made no difference, and I tried deactivating all the plugins, which also 
   made no difference.
 * The images are large, but I’m on a professional hosting package, so there ought
   to be plenty of scope for this, and number of visitors to the site isn’t an issue–
   it’s really only for family use.
 * I don’t know what else someone may need to know to be able to advise, but please
   bear in mind I’m not at all technically minded. I’ve been able to manage all 
   this fine to date with simple plugins, without being a techie, but am now completely
   stuck. I’m using the Twenty-Fifteen theme.
 * I have tried 123Reg and followed up the two suggestions they made – that is, 
   deactivate plugins, and that maybe upgrade in case it was a storage issue. Neither
   has worked.
 * Help? 🙁

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [beirdostudio](https://wordpress.org/support/users/beirdostudio/)
 * (@beirdostudio)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/image-upload-problems-18/#post-7201746)
 * Hello,
 * it’s most likely a PHP problem, go to the root of your hosting and look for a
   file called php.ini, if it’s not there, create it.
 * Open the file and add these lines to it:
 * upload_max_filesize = 64M
    post_max_size = 64M max_execution_time = 300
 * hope it helps.
 *  [catacaustic](https://wordpress.org/support/users/catacaustic/)
 * (@catacaustic)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/image-upload-problems-18/#post-7201770)
 * When you say the images are large, just how large?
 * The two factorsthat matter are file size and pixels. A common issue is that the
   PHP processes can easily run out of memory when WordPress trys to create the 
   various media files that are set.
 * As a (very) general rule for myself, I try to limit image sizes to 2,000 pixels
   and that seems to work well on the hosts that I’ve worked with so far. The reason
   I stick to this is that most HD screens are 1980 pixels wide, so uploading something
   at 2,000 pixels wide will cover most bases. Of course there’s always exceptions(
   I’m looking at you, iMacs…).
 *  [bmass](https://wordpress.org/support/users/bmass/)
 * (@bmass)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/image-upload-problems-18/#post-7201772)
 * i got the same problem Thx [@beirdostudio](https://wordpress.org/support/users/beirdostudio/)
   know its work
 *  [Christophe](https://wordpress.org/support/users/xerkos/)
 * (@xerkos)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/image-upload-problems-18/#post-7201795)
 * To know your php configuration, you can create a php file on your hosting directory
   and paste the following lines:
 *     ```
       <?php
       phpinfo();
       ?>
       ```
   
 * then access this file in your browser, you will get all the information about
   php.
 * as [@beirdostudio](https://wordpress.org/support/users/beirdostudio/) said check
   the value of the following parameters
    upload_max_filesize, post_max_size, max_execution_time
 * if the upload_max_filesize or post_mas_size have a value less important than 
   your image size: you should change these setting to at least the value of your
   biggest image size (in MB)
 *  Thread Starter [C Thomlinson](https://wordpress.org/support/users/c-thomlinson/)
 * (@c-thomlinson)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/image-upload-problems-18/#post-7201826)
 * Thank so much for these suggestions – I will look in to them over the long weekend.
 * On image size – I don’t know about pixel size – I’ve been going by Mb. WordPress
   media upload gives a max of 8Mb and the ones I’ve been trying to upload recently
   are about 1Mb. I’ll look at the pixels – thank you, though Ive been uploading
   a stack of these for some months and have only recently hit a problem. I don’t
   think I’m doing anything different on images atm, but it may be a cumulative 
   thing, I guess. Thank you for the thought on this – I will definitely look at
   it.
 * With any luck, one of the kids’ partners who will be here this weekend will be
   able to help me look at this PHP issue – I’ve managed to avoid even peeking at
   code so far, though it sounds as though this may be were I have to start learning…
   I’m a bit old for this, but these helpful pointers have ‘almost’ given me the
   courage to try – thank you 🙂
 * Many thanks, everyone – your time and thoughts are very much appreciated.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Image upload problems’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 5 replies
 * 5 participants
 * Last reply from: [C Thomlinson](https://wordpress.org/support/users/c-thomlinson/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/image-upload-problems-18/#post-7201826)
 * Status: not resolved

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