• Resolved frankyw

    (@frankyw)


    Am having a couple of issues with the plugin, would love some help as the plugin in general is great.

    1. Very strange issue where logged-in users are not able to upload an image, but anonymous users can upload an image no problem. Basically the Upload button does not fire any event to upload an image when user is logged in.

    2. Clicking on uploaded image opens the image directly, rather than displaying a light box (I understand there is a light box that is supposed to display?)

    3. Clicking the review button when the form is empty leads to an empty review.

    • This topic was modified 6 months, 2 weeks ago by frankyw.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter frankyw

    (@frankyw)

    Also, the count of reviews on the linked page seems to be incorrect. Says 02, but shows 3 reviews.

    • This reply was modified 6 months, 2 weeks ago by frankyw.
    • This reply was modified 6 months, 2 weeks ago by frankyw.
    Plugin Contributor amin

    (@amin7)

    Hi @frankyw

    Hope you are doing great 😊

    Thanks for using ReviewX & glad to know you loved our plugin.

    Mate, after inspecting your site, I found some console errors, I think that can cause these issues. Can you please contact our support, https://reviewx.io/support
    Our dedicated support team will respond and solve the issue.

    The review count difference may because one customer give two reviews, we count unique email, But it also can be discussed on our support.

    Thanks

    Amin

    Thread Starter frankyw

    (@frankyw)

    Hi @amin7

    Doing well thanks, hope you are too.

    Ok I will submit a request via the link, thanks.

    Thread Starter frankyw

    (@frankyw)

    Theme compatibility issue was resolved by support, thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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