Title: Image updot not working
Last modified: October 5, 2022

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# Image updot not working

 *  Resolved [parthwp](https://wordpress.org/support/users/parthwp/)
 * (@parthwp)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/image-updot-not-working/)
 * Hello Team
 * When I create a new notification campaign using drag and drop builder and double
   click on logo to add new it shows just white popup no option to add or update
   image.
 * Thank You! 🙂
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimage-updot-not-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Shubhanshu Kandani](https://wordpress.org/support/users/shubhanshukandani/)
 * (@shubhanshukandani)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/image-updot-not-working/#post-16071574)
 * Hi [@parthwp](https://wordpress.org/support/users/parthwp/),
 * We have checked this issue but couldn’t replicate it at our end.
 * We suspect that it may be due to a plugin or theme conflict.
 * Will it be possible for you to perform a conflict test on your site? You may 
   need to temporarily disable all other plugins except the Email Subscribers plugin
   and switch to a default WordPress theme.
 * We recommend doing the troubleshooting using the[ Health Check plugin ](https://wordpress.org/plugins/health-check/)
   which disables all the plugins and switches the current theme to the default 
   theme only for the current logged-in user when troubleshooting mode is enabled.
 * It does not affect other users or site visitors. You can get the Health Check
   plugin from [here](https://wordpress.org/plugins/health-check/). After enabling
   the troubleshooting mode in Health Check plugin, activate the Email Subscribers
   plugin, and check if the issue is resolved or not.
 * If it is resolved, then you can activate plugins one by one or switch to the 
   current theme and check which is causing the issue.
 * If the issue persists with only Email Subscribers active, do let us know if this
   is the case. We may then need to debug it further.
 * Hope this helps you.
 * Let us know what comes out. Also, let us know if you have any further queries.`
 * Thank you.
 *  Plugin Contributor [Shubhanshu Kandani](https://wordpress.org/support/users/shubhanshukandani/)
 * (@shubhanshukandani)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/image-updot-not-working/#post-16098578)
 * Hello there,
 * We haven’t heard from you in a while.
 * We hope our previous replies were helpful in resolving your issues.
 * I am closing this thread for now. Feel free to reopen it in case if you are still
   having the issue with the latest version of the plugin.
 * If you have any other queries, you can open a new thread from here. We will be
   happy to assist you further.
 * Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Image updot not working’ is closed to new replies.

 * ![](https://ps.w.org/email-subscribers/assets/icon-256x256.png?rev=2274172)
 * [Email Subscribers & Newsletters - Email Marketing, Post Notifications & Newsletter Plugin for WordPress](https://wordpress.org/plugins/email-subscribers/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/email-subscribers/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/email-subscribers/)
 * [Active Topics](https://wordpress.org/support/plugin/email-subscribers/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-subscribers/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/email-subscribers/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Shubhanshu Kandani](https://wordpress.org/support/users/shubhanshukandani/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/image-updot-not-working/#post-16098578)
 * Status: resolved