Title: Image Pull Problem
Last modified: October 7, 2025

---

# Image Pull Problem

 *  Resolved [Ankabird](https://wordpress.org/support/users/izreview/)
 * (@izreview)
 * [7 months ago](https://wordpress.org/support/topic/image-pull-problem/)
 * Hi,
 * I have an image Pull Problem. I cleaned up all finished data and re-send optimisation
   request. But unfortunately, no pull images.
 * I have checked IP address of my site. It is correct. Any idea to solve problem?
 * Last Report Number: **OHAGNBSE**
 * Last Report Date: **10/07/2025 15:37:37**
 * Optimization Summary
 * Total Reduction: `0B`
 * Images Pulled: `-`
 * Last Request: `7m 12s ago`
 * **Last Pulled: `-`**
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimage-pull-problem%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Support [litetim](https://wordpress.org/support/users/litetim/)
 * (@litetim)
 * [7 months ago](https://wordpress.org/support/topic/image-pull-problem/#post-18671825)
 * [@izreview](https://wordpress.org/support/users/izreview/) From what I see images
   arrived on server and were processed, but the saving is 0.
   You can see this in
   your QC account => Image Optimization
 *  Thread Starter [Ankabird](https://wordpress.org/support/users/izreview/)
 * (@izreview)
 * [7 months ago](https://wordpress.org/support/topic/image-pull-problem/#post-18671855)
 * Yes, you are right. They have arrived on server and processed. But can not be
   pulled to my WP site. Do you know why?
 * PS: I’m using cloudflare (no CDN). Might be related to this? if so, any idea 
   to solve?
 * —–
 * Optimization Summary
 * Total Reduction: `0B`
 * **Images Pulled: `-`**
 * Last Request: `10/07/2025 18:27:16`
 * **Last Pulled: `-`**
    -  This reply was modified 7 months ago by [Ankabird](https://wordpress.org/support/users/izreview/).
 *  Plugin Support [litetim](https://wordpress.org/support/users/litetim/)
 * (@litetim)
 * [7 months ago](https://wordpress.org/support/topic/image-pull-problem/#post-18672251)
 * [@izreview](https://wordpress.org/support/users/izreview/) 
   cloudflare plugin
   have things that are in common with LSC and some might cause a problem.As far
   as I know CF plugin does not have image optimization.Images sent to server will
   be optimized, BUT if new size(on disk) is the same or bigger than the one sent,
   images will not be pulled.Try sending a image that you know is unoptimized image
   and see what happens.Also check the messages on QC account
 *  Thread Starter [Ankabird](https://wordpress.org/support/users/izreview/)
 * (@izreview)
 * [7 months ago](https://wordpress.org/support/topic/image-pull-problem/#post-18672281)
 * Not using CF as plugin, just using it for DNS and some basic security features(
   changed DNS servers to CF).
 * Yes, some of .jpg files are already optimised, but there are many unoptimized
   files. How can I manually send unoptimized files for optimization? LiteSpeed 
   Cache Image Optimization page only has “Send Optimization Request” button.
 * QC logs are as follows:
 * Time
 * Domain 2025-10-07 14:00:28[http://www.izreview.com](https://my.quic.cloud/dm/www.izreview.com)**
   Failed to retrieve image for optimization**
   Failed to retrieve image [https://www.izreview.com/wp-content/uploads/stan-old1-e1563820109436.jpg](https://www.izreview.com/wp-content/uploads/stan-old1-e1563820109436.jpg)
   from node 95.216.116.209. 2025-10-07 14:00:07[http://www.izreview.com](https://my.quic.cloud/dm/www.izreview.com)**
   Failed to retrieve image for optimization**Failed to retrieve image [https://www.izreview.com/wp-content/uploads/stan-old1-e1563820109436.jpg](https://www.izreview.com/wp-content/uploads/stan-old1-e1563820109436.jpg)
   from node 95.216.116.209.
 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [7 months ago](https://wordpress.org/support/topic/image-pull-problem/#post-18672373)
 * click “send optm request” will gather and send images that hasn’t been sent
 *  Thread Starter [Ankabird](https://wordpress.org/support/users/izreview/)
 * (@izreview)
 * [7 months ago](https://wordpress.org/support/topic/image-pull-problem/#post-18672522)
 * Hi,
 * Where is “send optm request” ?
 * if you are mentioning blue “Send Optimization Request” button, I first click 
   it and get
 * “Pushed 1 image to Cloud server, accepted 1 image.” message.
 * After a while, re press same “Send Optimization Request” button and this time
 * “You have images waiting to be pulled. Please wait for the automatic pull to 
   complete, or pull them down manually now. “
 * message appear and “Pull Images” button become active. After hitting “Pull Images”
   button, I get:
 * “Started async image optimization request” message, then nothing changes.
 *  Thread Starter [Ankabird](https://wordpress.org/support/users/izreview/)
 * (@izreview)
 * [7 months ago](https://wordpress.org/support/topic/image-pull-problem/#post-18672620)
 * Found the problem…
 * It is related to **ModSecurity**. Somehow, it prevents Litespeed and Qcloud communication
   for image pulls.
 * Temporarily disabled **ModSecurity** from cpanel and I’ll do all waiting image
   optimisations, then re-enable modsecurity.
 * Any idea for solution? below is related litespeed .htaccess entries.
 * BEGIN LSCACHE LITESPEED WP CACHE PLUGIN – Do not edit the contents of this block!
 * 
   RewriteEngine onCacheLookup onRewriteRule .* – [E=Cache-Control:no-autoflush]
   RewriteRule litespeed/debug/.*.log$ – [F,L]RewriteRule .litespeed_conf.dat – [
   F,L] marker ASYNC start
 * RewriteCond %{REQUEST_URI} /wp-admin/admin-ajax.php
   RewriteCond %{QUERY_STRING}
   action=async_litespeedRewriteRule .* – [E=noabort:1] marker ASYNC end
 * RewriteEngine On RewriteRule .* – [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
   RewriteBase / RewriteRule ^index.php$ – [L] RewriteCond %{REQUEST_FILENAME} !-
   f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L]
 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [7 months ago](https://wordpress.org/support/topic/image-pull-problem/#post-18674023)
 * it usually because one rule that blocks , I’d suggest to check your modsec audit
   log , it should mention which rule that blocks
 * then you can specifically disable that rule only , instead of disable entire 
   modsec

Viewing 8 replies - 1 through 8 (of 8 total)

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## Tags

 * [image](https://wordpress.org/support/topic-tag/image/)
 * [pull](https://wordpress.org/support/topic-tag/pull/)

 * 8 replies
 * 3 participants
 * Last reply from: [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * Last activity: [7 months ago](https://wordpress.org/support/topic/image-pull-problem/#post-18674023)
 * Status: resolved