Title: Image Problems Last modified: August 21, 2016 --- # Image Problems * Resolved [marshlawfirm](https://wordpress.org/support/users/marshlawfirm/) * (@marshlawfirm) * [11 years, 10 months ago](https://wordpress.org/support/topic/image-problems-27/) * The plugin is not serving up the images. I get blanks and when I look at the image URL I get [http://SITE.us/wp-content/plugins/congresslookup/pics/unknown.jpg](http://SITE.us/wp-content/plugins/congresslookup/pics/unknown.jpg) * What’s wrong? * [https://wordpress.org/plugins/congresslookup/](https://wordpress.org/plugins/congresslookup/) Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [ConstructiveGrowth](https://wordpress.org/support/users/constructivegrowth/) * (@constructivegrowth) * [11 years, 10 months ago](https://wordpress.org/support/topic/image-problems-27/#post-4959910) * The photos may not have been downloaded properly from Sunlight Labs. Please go to the settings page: WP Admin > Settings > CongressLookup and click the button to “Update The Photos”. This will download and the most recent photos. * Let me know the results. * Thread Starter [marshlawfirm](https://wordpress.org/support/users/marshlawfirm/) * (@marshlawfirm) * [11 years, 10 months ago](https://wordpress.org/support/topic/image-problems-27/#post-4959936) * I have the update and the files are in the pics subdirectory. I even uninstalled and re-installed. Very strange. * Plugin Author [ConstructiveGrowth](https://wordpress.org/support/users/constructivegrowth/) * (@constructivegrowth) * [11 years, 10 months ago](https://wordpress.org/support/topic/image-problems-27/#post-4959939) * Can you write me at: [plugins@constructivegrowth.net](https://wordpress.org/support/topic/image-problems-27/plugins@constructivegrowth.net?output_format=md) and tell me your website url so I can check on the actual page? * Plugin Author [ConstructiveGrowth](https://wordpress.org/support/users/constructivegrowth/) * (@constructivegrowth) * [11 years, 10 months ago](https://wordpress.org/support/topic/image-problems-27/#post-4959975) * Thank you for sending the url. * This is very odd. Earlier this afternoon I was able to replicate the problem as you described above. Then tonight I tried again and I am getting the Google Map to change along with the error that the address can’t be found. This indicates the problem is with the Sunlight Labs API… * Please make sure you have your Sunlight Labs API Key entered correctly in WP Admin > Settings > CongressLookup * Please try the following steps to help diagnose the problem: * PLUGIN CONFLICT: Please try deactivating all plugins except CongressLookup. If CongressLookup does then work, turn on one plugin at a time and test it again until you find the plugin it conflicts with. Please let us know what plugin this is. If, however, CongressLookup still doesn’t work when it’s the only plugin, then a conflict is not the problem. * THEME CONFLICT: Temporarily deactivate your premium theme and activate one of the default WP themes, like “Twenty Twelve”. * SERVER SETTINGS: Please tell the webmaster of the website to enable allow-url- fopen in php.ini [http://www.php.net/manual/en/filesystem.configuration.php#ini.allow-url-fopen](http://www.php.net/manual/en/filesystem.configuration.php#ini.allow-url-fopen) * Also, disable the cache option for testing, then when allow-url-fopen is enabled and CongressLookup works then enable the cache again. * RESULTS: Please let me know the results of the above actions. * Thread Starter [marshlawfirm](https://wordpress.org/support/users/marshlawfirm/) * (@marshlawfirm) * [11 years, 9 months ago](https://wordpress.org/support/topic/image-problems-27/#post-4960111) * Sorry for the delay in responding. * PLUGIN CONFLICT: I turned them all off except CongressLookup and nothing has changed. * THEME CONFLICT: I changed the theme and it didn’t fix the problem either. * SERVER SETTINGS: I just verified with my hosting provider that this is already set to on. * CACHE SETTINGS: I have disabled the cache with no result. * Any further suggestions? Thanks! * Plugin Author [ConstructiveGrowth](https://wordpress.org/support/users/constructivegrowth/) * (@constructivegrowth) * [11 years, 9 months ago](https://wordpress.org/support/topic/image-problems-27/#post-4960112) * This is very odd. This has never happened before. * #1 Just to be clear, you did have all the plugins and the custom theme turned off at the same time, correct? And you still did not get the images? * #2 Please go to the following directory on your server and verify that there are pictures there: [http://yourdomain.us/wp-content/plugins/congresslookup/pics/](http://yourdomain.us/wp-content/plugins/congresslookup/pics/) There should be several hundred and they will have names like: P000149.jpg and P000197.jpg * If you are sure you turned everything off, and there are images in that folder, then I have to get my coder involved and this may take some work/time to figure out. * So, in the meantime, if your browser is showing a red X in place of the picture, please go into WP Admin > Settings > CongressLookup and turn off the picture until we can get a fix. * Plugin Author [ConstructiveGrowth](https://wordpress.org/support/users/constructivegrowth/) * (@constructivegrowth) * [11 years, 9 months ago](https://wordpress.org/support/topic/image-problems-27/#post-4960113) * Follow-up: * For anyone who faces this issue… marshlawfirm discovered the zip of the photos did not extract into the /pics/ directory so there actually were no images to display. Once he manually extracted the images into the directory the images now display properly. * Marking this thread as resolved. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Image Problems’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/congresslookup_b89295.svg) * [CongressLookup](https://wordpress.org/plugins/congresslookup/) * [Frequently Asked Questions](https://wordpress.org/plugins/congresslookup/#faq) * [Support Threads](https://wordpress.org/support/plugin/congresslookup/) * [Active Topics](https://wordpress.org/support/plugin/congresslookup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/congresslookup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/congresslookup/reviews/) ## Tags * [image missing](https://wordpress.org/support/topic-tag/image-missing/) * 7 replies * 2 participants * Last reply from: [ConstructiveGrowth](https://wordpress.org/support/users/constructivegrowth/) * Last activity: [11 years, 9 months ago](https://wordpress.org/support/topic/image-problems-27/#post-4960113) * Status: resolved