Title: Image Optimisation Queue Stuck
Last modified: January 15, 2024

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# Image Optimisation Queue Stuck

 *  Resolved [antonyjosephsmith](https://wordpress.org/support/users/antonyjosephsmith/)
 * (@antonyjosephsmith)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/image-optimisation-queue-stuck/)
 * Hi there, we successfully use Image Optimisation on literally dozens of sites
   so I’m very familiar with it. However I’ve run into a weird issue on one in particular
   where the queue has been stuck on 90% for over a week now. Manually clearing 
   the unfinished data works and I can resubmit the images however the exact same
   number are sent and it just sits there, the replacements are never pulled.
 * There are no other image optimisation plugins in use and I’ve run a media cleaner
   plugin to test the integrity of the media library, nothing appears broken or 
   missing.
 * Any advice or if someone could look at the queue to see if there is an issue 
   would be much appreciated.
 * Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/image-optimisation-queue-stuck/#post-17345684)
 * please provide the report number
 * you can get it in toolbox -> report -> click “send to LiteSpeed”
 * and also please do me a screenshot on your Image Optm Summary page
 *  Thread Starter [antonyjosephsmith](https://wordpress.org/support/users/antonyjosephsmith/)
 * (@antonyjosephsmith)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/image-optimisation-queue-stuck/#post-17346392)
 * Ok cool thanks and done, here’s the report number:
 * Report number: **QFBCEICU**
   Report date: **01/16/2024 08:09:41**
 * Summary page attached too.
 * [https://capture.dropbox.com/9hqJ56Y5vhsiHCxh](https://capture.dropbox.com/9hqJ56Y5vhsiHCxh)
 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/image-optimisation-queue-stuck/#post-17349119)
 * could you please confirm what is the origin server IP ?
 * xxx.xxx.27.146 ?
 *  Thread Starter [antonyjosephsmith](https://wordpress.org/support/users/antonyjosephsmith/)
 * (@antonyjosephsmith)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/image-optimisation-queue-stuck/#post-17349854)
 * 109.70.148.65 is the origin server however we use Cloudflare as a proxy which
   would likely return:
 * 172.67.159.132 & 104.21.41.36
 * Although these sometimes change [but not the origin]
 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/image-optimisation-queue-stuck/#post-17352372)
 * please go to [https://my.quic.cloud](https://my.quic.cloud) -> this domain ->
   setting -> server IP , update it to correct IP , then clean up unfinished data
   and send again
 * please make sure your origin server has a valid cert though , I have seen many
   sites that use expired/invalid cert on origin and let CF to masks it
 *  Thread Starter [antonyjosephsmith](https://wordpress.org/support/users/antonyjosephsmith/)
 * (@antonyjosephsmith)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/image-optimisation-queue-stuck/#post-17353236)
 * That worked, thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Image Optimisation Queue Stuck’ is closed to new replies.

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 * 6 replies
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 * Last reply from: [antonyjosephsmith](https://wordpress.org/support/users/antonyjosephsmith/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/image-optimisation-queue-stuck/#post-17353236)
 * Status: resolved