Title: Image optimisation can’t pull optimised images
Last modified: September 5, 2023

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# Image optimisation can’t pull optimised images

 *  Resolved [webbirddigital](https://wordpress.org/support/users/webbirddigital/)
 * (@webbirddigital)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/image-optimisation-cant-pull-optimised-images/)
 * We have a problem with the Image Optimisation process where images are sent for
   optimisation but can’t be pulled from the server. This process has been frozen
   for weeks now.
 * The relevant error logs are: 
   🗜️ Cron pull started🗜️ Pulling image: [https://lga33-hyb-worker.quic.cloud/dl/d_3525041/64f6b7d85f7747.57275674.jpg](https://lga33-hyb-worker.quic.cloud/dl/d_3525041/64f6b7d85f7747.57275674.jpg)(…
   irrelevant entries)🗜️ ❌ failed to pull image: cURL error 28: Connection timeout
   after 10001 ms
 * I have confirmed that the firewall is not the issue (temporarily disabling all
   firewalls) and that we can reach lga33-hyb-worker.quic.cloud via ping. Loading
   the image URL in a web browser or via wget also fails with a similar error (timeout).
 * This is now the third time that the image optimisation process has failed on 
   this website, after cleaning up unfinished data and regenerating the cloud key.
   The image optimisation process never gets past 25% before failing and getting
   stuck. Note that we have upgraded our Quic.Cloud account with additional quota,
   fast queue and Jumbo group to try to get past this, to no avail.

Viewing 1 replies (of 1 total)

 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/image-optimisation-cant-pull-optimised-images/#post-17028832)
 * the node lga33-hyb-worker.quic.cloud has been taken offline , that’s why your
   current image optm queue is stuck , please try re-detect nodes , clean up and
   re-send , it should work by then.

Viewing 1 replies (of 1 total)

The topic ‘Image optimisation can’t pull optimised images’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/image-optimisation-cant-pull-optimised-images/#post-17028832)
 * Status: resolved