Image opens in lightbox AND another viewer

trevormwilson
(@trevormwilson)

10 years, 3 months ago

For some reason when I view a new gallery that I’ve just created on my site and click on a thumbnail I initially get a black screen with my image, and a few controls at the bottom, instead of the usual lightbox window. If I click the ‘X’ on the first window to close it the lightbox window that was hidden behind is revealed.

I think the first black screen is the same as if you clicked a non-Next Gen gallery image in WordPress, almost as though the image is opening twice?

Can anyone suggest why this problem is occurring?

Here’s how it should look http://silverphotography.co.uk/temp_viewing/wordpress/correct.jpg

Here’s how it looks now http://silverphotography.co.uk/temp_viewing/wordpress/wrong.jpg

http://wordpress.org/plugins/nextgen-gallery/

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Contributor photocrati
(@photocrati)

10 years, 3 months ago

@trevormwilson – Would you mind, confirming for us that error persists after:

– disable all browser extensions/plugins/or add-ons
– Temporarily switching to WordPress default theme > clear browser cache & reload your site
– Deactivate all plugins (including NextGEN Gallery) > clear browser cache > re-activate NextGEN Gallery only & reload your site

Do any of those action steps help? I know this can be a big inconvenience, we’re very sorry – but since this is not happening for everyone, this does help tell us if there is a plugin/theme conflict. Or a browser related issue.

-Becky

paceman
(@paceman)

10 years, 3 months ago

experiencing an similar issue and seeing double overlays…

Sample link: http://makebe-leaves.com/newsite/silk_plants/

Thank you for your time.

paceman
(@paceman)

10 years, 3 months ago

solution to double overlay is to go to OPTIONS on NEXTGEN and go to EFFECTS and choose NONE …one overlay only, however it doesn’t work at all in IE browser.

halfsparkle
(@halfsparkle)

10 years, 3 months ago

I just discovered that I had the plugin Fancybox for WordPress installed and it conflicts with NGG Pro. If you have other lightbox plugins they may be overriding your NGG settings.

Thread Starter trevormwilson
(@trevormwilson)

10 years, 2 months ago

So I’ve finally had the time to take a better look at this and it seems that there is a conflict between the WordPress SEO plugin and Next Gen.

I deactivated all the plugins and the Lightbox worked perfectly. I then reactivated them all one at a time and the only one that caused this ‘double overlay’ was WordPress SEO. It causes the issue both when it is the only plugin activated and when it is also activated with the others I use.

Thread Starter trevormwilson
(@trevormwilson)

10 years, 2 months ago

Still doesn’t help me much though as both the SEO and NGG plugins are very important to me.