Title: Image not uploading
Last modified: August 15, 2018

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# Image not uploading

 *  Resolved [monkeyman79](https://wordpress.org/support/users/monkeyman79/)
 * (@monkeyman79)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/image-not-uploading-9/)
 * Hey – Great plugin!
 * Im having trouble with the ‘Modal form logo / image’. Whenever I try to upload
   an image nothing happens. Not sure if this is a bug or if I am doing something
   stupid?
 * Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/)
 * (@nahuelmahe)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/image-not-uploading-9/#post-10592086)
 * Hello [@monkeyman79](https://wordpress.org/support/users/monkeyman79/),
 * Thank you for using Direct Stripe.
 * I couldn’t reproduce an issue with the image option, except I realized the loading
   spinner is set too early, I will fix that in next version.
 * Could you explain what happen after you click the Select image button ?
 * Do you have images uploaded in the WordPress library ?
 * Best regards,
 * Nico
 *  Thread Starter [monkeyman79](https://wordpress.org/support/users/monkeyman79/)
 * (@monkeyman79)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/image-not-uploading-9/#post-10594207)
 * When I click select image it pulls up the image library (I have images already
   uploaded). The spinner keeps going (doesn’t stop). I select an image, hit “use
   media’ but when I scroll back down to the ‘Modal form logo / image’ section no
   image is uploaded. I also checked the stripe button on my website and it definitely
   does not have an image uploaded (get an error message saying logoUrl ([http://empty/](http://empty/))
   failed to load.”
 * I’ve tried this several times over and the image never seems to upload. Any ideas?
 *  Plugin Author [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/)
 * (@nahuelmahe)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/image-not-uploading-9/#post-10599073)
 * Hello [@monkeyman79](https://wordpress.org/support/users/monkeyman79/),
 * Thank you again for using Direct Stripe.
 * I still couldn’t reproduce this issue.
 * Is the loading spinner stopping after you click the use image button in the WordPress
   library popup ?
 * Id the “Saved” green popup showing to ?
 * Could you make sure to click a background area of the page after the image has
   been loaded in the options and see if the image is saved ?
 * Is the website loading over https ?
 * I hope this will help.
 * Best wishes,
 * Nico
 *  Thread Starter [monkeyman79](https://wordpress.org/support/users/monkeyman79/)
 * (@monkeyman79)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/image-not-uploading-9/#post-10681162)
 * Hey Nicholas – Still having trouble with this! Is there a good way for me to 
   share a screencast or something with you to show you the issue? Is there somewhere
   I can upload images or video that will allow you to view the problem?
 *  Plugin Author [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/)
 * (@nahuelmahe)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/image-not-uploading-9/#post-10683488)
 * Hello [@monkeyman79](https://wordpress.org/support/users/monkeyman79/),
 * I’m sorry you still have trouble uploading images.
 * You can look for an add-on of your browser in order to record your screen and
   share it to illustrate the issue.
 * Could you also try to load the image with the browser’s console opened ? ( [https://documentation.concrete5.org/tutorials/how-open-browser-console-view-errors](https://documentation.concrete5.org/tutorials/how-open-browser-console-view-errors))
   And then share the messages that are printed in the console.
 * Could you also answer the last message questions ?
 * Best wishes,

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Image not uploading’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/image-not-uploading-9/#post-10683488)
 * Status: resolved