Support » Plugin: Print, PDF, Email by PrintFriendly » Image not showing in print page

  • Resolved Svennoz


    Hello all,

    I have Print friendly version 3.1.4 and wordpress version 3.4.2

    Everything was fine, but now suddenly when I press the print button it doesn’t show the product image and product name.
    It now only shows desciption, which is good, and the headline related products, which shouldn’t be there.

    Any idea’s what might fix this ?

    Site is:

    All help is much appreciated 😀

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Print & PDF by PrintFriendly


    The parsing is handled independent of the plugin.

    On this page, it’s difficult for the algorithm to determine if the image is part of the content or not. We are making constant improvements/adjustments and will eventually get the correct content.

    To fix today, please add class=”print-only” to the element(s) you want printed/pdf. You may need to add to both the image and the description.

    Thank you for your response.
    The thing is that it did work before and I didn’t really change anything and now suddenly after doing nothing the header “related products” is gone, which is good and the title is showing now which is also good.

    The only thing missing now is the featured image that shows in the product page. And i don’t know how to add “class=”print-only” ” to featured images and the fact is that there a over 300 images. So adding it individually will require a lot of work.

    I’m thinking about updating (currently 3.1.4), might that solve the problem ? Only thing i’m worried about is that when I update, it might mess something up.

    Plugin Author Print & PDF by PrintFriendly



    Thank you for your patience and persistence. The clue that helped me solve was hearing that it worked in previous versions.



    Thank you very much it is working now 😀

    I have the exact same problem – used “class=”print-only” – works on some pages – some not showing images…. any solutions?
    Please help 🙂

    Hi tracy_K, can I have the URL of your website where you are having issues?


    Hello thank you so much for your quick response ….

    page that doesn’t show images ….

    page that shows the images ….

    weird … if you can help me out – that would be fantastic!
    Thanks again

    Hi aisajib
    Have you found a solution to my problem?

    Hi tracy_K,

    I was able to replicate the problem and still with the developers. Will definitely update to this thread once we can figure out a solution.

    Thanks for your patience.

    Plugin Author Print & PDF by PrintFriendly


    Thanks for reporting. We’ll figure this out and have a fix within days to a week or two.

    If you want to solve right away, add class=”print-only” the content element(s). It will print each element(and children) with class=”print-only”.

    i can’t make the images print in the pdf file. i already add the class=”print-only” but still not working.

    the image does shows in the print preview (lightbox) but when hitting the pdf button to print. the image is not included in the pdf file.

    our website is not yet live, the least i can do is add this snapshots;

    i’m adding the whole content to be printed by jquery. its not the usual wp post/page.

    what should i do?

    Plugin Author Print & PDF by PrintFriendly


    If the images are not accessible on the internet (like a local computer used in a dev environment), our servers cannot access the images when the PDF is generated.

    Once the images are in a public location, they’ll be included.

    You can grant access to our domains as well.

    thank you for your response. I’ll check on that.

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘Image not showing in print page’ is closed to new replies.