Support » Fixing WordPress » Image not loading

  • Resolved uday100


    Hello All,

    There seems to be problem in my site the images are not getting loaded. I contacted my host customer care and he told to change the ‘Permalink” setting to different, did that but still with no solutions. Even the logo of the webpage is not getting loaded.
    Also when i go to home page and click on f12 in chrome -> console it is showing below error:-

    Failed to load resource: the server responded with a status of 403 ()
    content_page.js:2622 Bartender API access denied.
    SerpResultsMetrics.handleError @ content_page.js:2622
    cropped-tranperent_For-blogging-logo-copy-2.png:1 Failed to load resource: the server responded with a status of 403 ()

    I am not so good in technical but without images the site is looking very dull. hence can anyone help please.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello @uday100,

    Jetpack hosts the images on your site using its Site Accelerator feature:

    Please check that your Jetpack connection works correctly:

    Then try disabling the Catch Sticky Menu plugin, as there are warnings on your site about that plugin. Then check if the images load.

    If that doesn’t work, please try disabling all plugins on your site except Jetpack. Check if the images load.

    Otherwise, try switching to one of the default WordPress Twenty* Themes, as it may be your theme that’s causing this issue. If it is, then contact your theme author to help you further.

    If none of these steps help, I recommend asking for help at post on the Jetpack so the Jetpack developers and support community can help you with this.

    There’s another option, which it to disable Site Accelerator by going to Jetpack > Settings > Performance inside your WordPress Admin dashoard. Then click the “Enable site accelerator” checkbox to disable the feature. The images will then load from your website’s hosting and not from the Site Accelerator CDN.

    Hi @nm1com Niall Madhoo,

    Thanks for the suggestion I did the opposite and deactivated the JETPACK plugin and the images started loading. So that’s what I wanted. But I liked the features which Jetpack used to give hence i deleted it and tried to install it again but getting the below error.

    Installation failed: <!DOCTYPE html PUBLIC “-//W3C//DTD XHTML 1.0 Strict//EN” “”&gt; IIS 8.5 Detailed Error – 500.0 – Internal Server Error <!– body{margin:0;font-size:.7em;font-family:Verdana,Arial,Helvetica,sans-serif;} code{margin:0;color:#006600;font-size:1.1em;font-weight:bold;} .config_source code{font-size:.8em;color:#000000;} pre{margin:0;font-size:1.4em;word-wrap:break-word;} ul,ol{margin:10px 0 10px 5px;} ul.first,ol.first{margin-top:5px;} fieldset{padding:0 15px 10px 15px;word-break:break-all;} .summary-container fieldset{padding-bottom:5px;margin-top:4px;}{padding:2px 15px 4px 10px;margin:0 0 0 -12px;} legend{color:#333333;;margin:4px 0 8px -12px;_margin-top:0px; font-weight:bold;font-size:1em;} a:link,a:visited{color:#007EFF;font-weight:bold;} a:hover{text-decoration:none;} h1{font-size:2.4em;margin:0;color:#FFF;} h2{font-size:1.7em;margin:0;color:#CC0000;} h3{font-size:1.4em;margin:10px 0 0 0;color:#CC0000;} h4{font-size:1.2em;margin:10px 0 5px 0; }#header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:”trebuchet MS”,Verdana,sans-serif; color:#FFF;background-color:#5C87B2; }#content{margin:0 0 0 2%;position:relative;} .summary-container,.content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;} .content-container p{margin:0 0 10px 0; }#details-left{width:35%;float:left;margin-right:2%; }#details-right{width:63%;float:left;overflow:hidden; }#server_version{width:96%;_height:1px;min-height:1px;margin:0 0 5px 0;padding:11px 2% 8px 2%;color:#FFFFFF; background-color:#5A7FA5;border-bottom:1px solid #C1CFDD;border-top:1px solid #4A6C8E;font-weight:normal; font-size:1em;color:#FFF;text-align:right; }#server_version p{margin:5px 0;} table{margin:4px 0 4px 0;width:100%;border:none;} td,th{vertical-align:top;padding:3px 0;text-align:left;font-weight:normal;border:none;} th{width:30%;text-align:right;padding-right:2%;font-weight:bold;} thead th{background-color:#ebebeb;width:25%; }#details-right th{width:20%;} table tr.alt td,table tr.alt th{} .highlight-code{color:#CC0000;font-weight:bold;font-style:italic;} .clear{clear:both;} .preferred{padding:0 5px 2px 5px;font-weight:normal;background:#006633;color:#FFF;font-size:.8em;} –> HTTP Error 500.0 – Internal Server Error C:\Program Files (x86)\Parallels\Plesk\Additional\PleskPHP73\php-cgi.exe – The FastCGI process exceeded configured activity timeout Most likely causes: IIS received the request; however, an internal error occurred during the processing of the request. The root cause of this error depends on which module handles the request and what was happening in the worker process when this error occurred. IIS was not able to access the web.config file for the Web site or application. This can occur if the NTFS permissions are set incorrectly. IIS was not able to process configuration for the Web site or application. The authenticated user does not have permission to use this DLL. The request is mapped to a managed handler but the .NET Extensibility Feature is not installed. Things you can try: Ensure that the NTFS permissions for the web.config file are correct and allow access to the Web server’s machine account. Check the event logs to see if any additional information was logged. Verify the permissions for the DLL. Install the .NET Extensibility feature if the request is mapped to a managed handler. Create a tracing rule to track failed requests for this HTTP status code. For more information about creating a tracing rule for failed requests, click here. Detailed Error Information: Module   FastCgiModule Notification   ExecuteRequestHandler Handler   PHP-php Error Code   0x80070102 Requested URL Physical Path   G:\PleskVhosts\\httpdocs\wp-admin\admin-ajax.php Logon Method   Anonymous Logon User   Anonymous More Information: This error means that there was a problem while processing the request. The request was received by the Web server, but during processing a fatal error occurred, causing the 500 error. View more information » Microsoft Knowledge Base Articles: 294807

    Anything can be done. And thanks for your quick reply much appreciated.

    You’re welcome!

    The error seems to be related to you web hosting. I suggest you contact your web host to help you further.

    I also recommend asking for help at so the Jetpack developers and support community can help you with this.

    Thanks Niall,

    You are truly a GEM. I will post this query in “Jetpack” topic.
    Will close this topic.
    Once again thanks.

    Thanks, and you’re welcome!

Viewing 5 replies - 1 through 5 (of 5 total)
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