Image link changes to data…. and does not load

Resolved thiruc
(@thiruc)

1 year, 7 months ago

Hi guys,

When I upgrade to Woocommerce 6.93 from 6.7.0 most of my product images in the lower section do not load in the Shop page.
Instead of having the https://io…jpg links, all but a few images are replaced with things like this example:
data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7

The same happens to images for alternative / suggested products at the bottom of a Single Product page.

Admittedly, I had not performed updates for 2 months and then had to roll-back all changes and go through them one-by-one to identify it is something in this plugin only.

The site is running on WP 6.0.2 with all other updates and uses Jetpack and a few other plugins – deactivating all of those had no effect.

I wonder if you can take a look and compre between my staging site and production site; Same page here without the update.

I obviously would like to keep all up-to-date, but cannot do this currently.
I am happy to try each version between 6.7.0 and current on my staging to see where the issue may have arise if this will help.

Thanks,

Thiru

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Thread Starter

thiruc

(@thiruc)

1 year, 7 months ago

Additional Info….

I found the previous releases here:
https://developer.woocommerce.com/releases/

On rolling back to 6.7.0, disabling all caching plugins, CDN and optimizations, and then testing, the issue arises immediately on 6.8.0.

I looked through the changelog and the only immediately obvious commented change that may have caused this is, though I cannot be certain:
https://github.com/woocommerce/woocommerce/pull/33772/

Summary:

You will note in the inspector extracts below that the image renderring code is changed fundamentally to add:
<picture…>
<source…> (here is the first “data:…” to an invalid source.
and then
<img…>, which still shows the source images but then also ends with the spurious:
srcset=”data:…”>
</picture>`

The inspector shows in any block that fails to show an image is:
<strong>Post update:</strong>

<picture class="attachment-shop_catalog size-shop_catalog jetpack-lazy-image" loading="lazy" itemprop="image">
	<source type="image/webp" data-lazy-srcset="https://store.fiigure.co/danehill/staging/9757/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg.webp?is-pending-load=1" srcset="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-lazy-sizes="(max-width: 1985px) 100vw, 1985px">
		<img width="1985" height="2560" src="https://store.fiigure.co/danehill/staging/9757/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg" alt="Orchid EU Nitrile (NBR) Multi-Use Medical Grade Examination Gloves, 9 inch, 4.0g, incl. Food Safety." loading="lazy" itemprop="image" data-lazy-srcset="https://i0.wp.com/store.fiigure.co/danehill/staging/9757/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?w=1985&ssl=1 1985w, https://i0.wp.com/store.fiigure.co/danehill/staging/9757/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=233%2C300&ssl=1 233w, https://i0.wp.com/store.fiigure.co/danehill/staging/9757/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=794%2C1024&ssl=1 794w, https://i0.wp.com/store.fiigure.co/danehill/staging/9757/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=768%2C991&ssl=1 768w, https://i0.wp.com/store.fiigure.co/danehill/staging/9757/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=1191%2C1536&ssl=1 1191w, https://i0.wp.com/store.fiigure.co/danehill/staging/9757/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=1588%2C2048&ssl=1 1588w" data-lazy-sizes="(max-width: 1985px) 100vw, 1985px" data-lazy-src="https://store.fiigure.co/danehill/staging/9757/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?is-pending-load=1" srcset="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" />
</picture>

<strong>Pre-update</strong> it is shown in the inspector as:
<img width="300" height="387" src="https://i0.wp.com/store.fiigure.co/danehill/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?fit=300%2C387&ssl=1" class="attachment-shop_catalog size-shop_catalog jetpack-lazy-image jetpack-lazy-image--handled" alt="Orchid EU Nitrile (NBR) Multi-Use Medical Grade Examination Gloves, 9 inch, 4.0g, incl. Food Safety." loading="eager" itemprop="image" srcset="https://i0.wp.com/store.fiigure.co/danehill/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?w=1985&ssl=1 1985w, https://i0.wp.com/store.fiigure.co/danehill/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=233%2C300&ssl=1 233w, https://i0.wp.com/store.fiigure.co/danehill/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=794%2C1024&ssl=1 794w, https://i0.wp.com/store.fiigure.co/danehill/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=768%2C991&ssl=1 768w, https://i0.wp.com/store.fiigure.co/danehill/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=1191%2C1536&ssl=1 1191w, https://i0.wp.com/store.fiigure.co/danehill/wp-content/uploads/2022/05/Orchid-EU-Box-2a-prog-scaled.jpg?resize=1588%2C2048&ssl=1 1588w" data-lazy-loaded="1" sizes="(max-width: 300px) 100vw, 300px" />

The working image on the page is the only one that is not a WEBP, as such the Inspector does not show any ‘<Picture>’ and ‘<Source>’ code prior to the ‘‘ block of code.

I hope this helps to shed some light on the Root Cause and a fix can be found soon.

Thanks,

Thiru

Thread Starter

thiruc

(@thiruc)

1 year, 7 months ago

Hi guys,

A further update.
Whilst making all the changes and tests the staging function / site broke down.
I have had to recreate it and the URL for the issue is not changed to:

https://store.fiigure.co/danehill/staging/8985/store/

Look forward to some feedback and a resolution.

Thanks,
Thiru

Saif

(@babylon1999)

1 year, 7 months ago

Hello @thiruc,

We’re going to need some more info to understand what’s going on here. 🙂

May I ask why are you selecting WooCommerce versions instead of going with the latest version?
Are using any plugins that optimise your site’s loading speed?
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thread Starter

thiruc

(@thiruc)

1 year, 7 months ago

Hi,

Thanks for the reply.

Here are answers to the question and the information you requested at the bottom as the System Status is long so pasted under sign-off. 🙂

I updated to the latest version (per my original message), 6.93 from 6.7.0. I hit the issue, so rolled-back and stepped up to find when it occurred. I found that it was immediate on the step from 6.7.0 to 6.8.0
I am using plugins to help the load speed; these are Jetpack, Hummingbird and the MU by Bluehost.
I noted that I did test this issue with all of these and my CDN disabled, along with all other plugins in fact, and had the same result even after clearing all cache.
System Status is below the sign-off first for live and second for staging

Thanks for your help in looking into this and please let me know if you wish to access the staging site, which is now linked at:
https://store.fiigure.co/danehill/staging/8985/store/

Thanks,

Thiru

Live Site:


### wp-core ###

version: 6.0.2
site_language: en_GB
user_language: en_GB
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home4/fiigurec/public_html/store/danehill
wordpress_size: loading...
uploads_path: /home4/fiigurec/public_html/store/danehill/wp-content/uploads
uploads_size: loading...
themes_path: /home4/fiigurec/public_html/store/danehill/wp-content/themes
themes_size: loading...
plugins_path: /home4/fiigurec/public_html/store/danehill/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-dropins (3) ###

advanced-cache.php: true
db-error.php: true
maintenance.php: true

### wp-active-theme ###

name: OceanWP Store Child Theme 1 (oceanwp-store-child-1)
version: 1.0
author: TC - OceanWP
author_website: https://oceanwp.org/
parent_theme: OceanWP (oceanwp)
theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
theme_path: /home4/fiigurec/public_html/store/danehill/wp-content/themes/oceanwp-store-child-1
auto_update: Enabled

### wp-parent-theme ###

name: OceanWP (oceanwp)
version: 3.3.5
author: OceanWP
author_website: https://oceanwp.org/about-oceanwp/
theme_path: /home4/fiigurec/public_html/store/danehill/wp-content/themes/oceanwp
auto_update: Enabled

### wp-themes-inactive (8) ###

Astra: version: 3.9.2, author: Brainstorm Force, Auto-updates disabled
Neve: version: 3.4.1, author: ThemeIsle, Auto-updates disabled
Shoppe: version: 1.0.2, author: VitaThemes, Auto-updates disabled
Storefront: version: 4.1.3, author: Automattic, Auto-updates enabled
Twenty Twenty: version: 2.0, author: the WordPress team, Auto-updates enabled
Twenty Twenty-One: version: 1.6, author: the WordPress team, Auto-updates enabled
Twenty Twenty-Two: version: 1.2, author: the WordPress team, Auto-updates enabled
BH Website Builder: version: 1.0.1284, author: Newfold Digital, Auto-updates enabled

### wp-mu-plugins (1) ###

SSO: version: 0.4, author: Garth Mortensen, Mike Hansen

### wp-plugins-active (23) ###

Bluehost: version: 2.12.7, author: Bluehost, Auto-updates disabled
Burst Statistics - Privacy-Friendly Analytics for WordPress: version: 1.2.1, author: Really Simple Plugins, Auto-updates disabled
Complianz | GDPR/CCPA Cookie Consent: version: 6.3.3, author: Really Simple Plugins, Auto-updates disabled
Conditional Shipping for WooCommerce: version: 2.3.1, author: Lauri Karisola / WP Trio, Auto-updates disabled
Create And Assign Categories For Pages: version: 1.2, author: Sandeep Singh, Auto-updates disabled
Find Posts Using Attachment: version: 1.0, author: Sergey Biryukov, Auto-updates disabled
Forminator: version: 1.18.1, author: WPMU DEV, Auto-updates disabled
Google Analytics for WordPress by MonsterInsights: version: 8.9.0, author: MonsterInsights, Auto-updates enabled
Google Listings and Ads: version: 2.1.2, author: WooCommerce, Auto-updates disabled
Hummingbird: version: 3.3.4, author: WPMU DEV, Auto-updates disabled
Imagify: version: 2.0, author: Imagify - Optimize Images & Convert WebP, Auto-updates disabled
Jetpack: version: 11.3.2, author: Automattic, Auto-updates disabled
Jetpack Boost: version: 1.5.1, author: Automattic - Website Speed and Performance team, Auto-updates disabled
MailPoet: version: 3.98.1, author: MailPoet, Auto-updates disabled
Ocean Extra: version: 2.0.4, author: OceanWP, Auto-updates disabled
Product Feed PRO for WooCommerce: version: 11.8.7, author: AdTribes.io, Auto-updates disabled
Real Media Library (Free): version: 4.18.16, author: devowl.io, Auto-updates disabled
WooCommerce: version: 6.7.0, author: Automattic (latest version: 6.9.3), Auto-updates disabled
WooCommerce Payments: version: 4.7.2, author: Automattic, Auto-updates disabled
WooCommerce PayPal Payments: version: 1.9.3, author: WooCommerce, Auto-updates disabled
WooCommerce Shipping & Tax: version: 1.26.3, author: WooCommerce, Auto-updates disabled
WooCommerce Stripe Gateway: version: 6.7.0, author: WooCommerce, Auto-updates disabled
Yoast SEO: version: 19.7.1, author: Team Yoast, Auto-updates disabled

### wp-plugins-inactive (5) ###

Akismet Anti-Spam: version: 5.0, author: Automattic, Auto-updates disabled
Bluehost Website Builder: version: 1.0-2626 : 20220421_095804, author: Newfold Digital, Auto-updates enabled
Creative Mail by Constant Contact: version: 1.5.4, author: Constant Contact, Auto-updates disabled
Elementor: version: 3.7.7, author: Elementor.com, Auto-updates disabled
Hello Dolly: version: 1.7.2, author: Matt Mullenweg, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1650
imagemagick_version: ImageMagick 6.7.2-7 2021-04-02 Q16 http://www.imagemagick.org
imagick_version: 3.4.3
file_uploads: File uploads is turned off
post_max_size: 516M
upload_max_filesize: 512M
max_effective_size: 512 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 14 GB
	imagick::RESOURCETYPE_DISK: -1
	imagick::RESOURCETYPE_FILE: 12288
	imagick::RESOURCETYPE_MAP: 48 MB
	imagick::RESOURCETYPE_MEMORY: 48 MB
	imagick::RESOURCETYPE_THREAD: not available
imagemagick_file_formats: 3FR, A, AAI, AI, ART, ARW, AVI, AVS, B, BGR, BGRA, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FITS, FRACTAL, FTS, G, G3, GIF, GIF87, GRADIENT, GRAY, GROUP4, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, ICB, ICO, ICON, INFO, INLINE, IPL, ISOBRL, J2C, JNG, JP2, JPC, JPEG, JPG, JPX, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAP, MAT, MATTE, MIFF, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NULL, O, ORF, OTB, OTF, PAL, PALM, PAM, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG24, PNG32, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, R, RADIAL-GRADIENT, RAF, RAS, RGB, RGBA, RGBO, RLA, RLE, SCR, SCT, SFW, SGI, SHTML, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UIL, UYVY, VDA, VICAR, VID, VIFF, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, BMP, XPM
ghostscript_version: 8.71

### wp-server ###

server_architecture: Linux 4.19.150-76.ELK.el6.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.28 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 60
memory_limit: 512M
max_input_time: 60
upload_max_filesize: 512M
php_post_max_size: 516M
curl_version: 7.81.0 OpenSSL/1.1.1m
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.6.41-84.1
client_version: mysqlnd 7.4.28
max_allowed_packet: 268435456
max_connections: 150

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home4/fiigurec/public_html/store/danehill/wp-content
WP_PLUGIN_DIR: /home4/fiigurec/public_html/store/danehill/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### jetpack ###

site_id: 206025494
ssl_cert: No
time_diff: undefined
version_option: 11.3.2:1664129170
old_version: 11.1.2:1658678058
public: Public
master_user: #1 thiruchandramohan
current_user: #1 thiruchandramohan
tokens_set: Blog User
blog_token: 6O0a4PVPEX$nliB1YmHH4AGTs&ufOWsh
user_token: tRq6x3E)ba@gq8@$06yIATqskmDVS!yH
version: 11.3.2
jp_plugin_dir: /home4/fiigurec/public_html/store/danehill/wp-content/plugins/jetpack/
plan: free
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Sun, 01 May 2022 20:13:27 +0000","finished":"Sun, 01 May 2022 20:13:33 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"1"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[1],"network_options":true}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: 4
full_sync_lag: 21 weeks, 17 hours, 40 minutes, 5 seconds
idc_urls: {"home":"https:\/\/store.fiigure.co\/danehill","siteurl":"https:\/\/store.fiigure.co\/danehill","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.

Staging Site:


### wp-core ###

version: 6.0.2
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 0
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home4/fiigurec/public_html/store/danehill/staging/8985
wordpress_size: loading...
uploads_path: /home4/fiigurec/public_html/store/danehill/staging/8985/wp-content/uploads
uploads_size: loading...
themes_path: /home4/fiigurec/public_html/store/danehill/staging/8985/wp-content/themes
themes_size: loading...
plugins_path: /home4/fiigurec/public_html/store/danehill/staging/8985/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: OceanWP Store Child Theme 1 (oceanwp-store-child-1)
version: 1.0
author: TC - OceanWP
author_website: https://oceanwp.org/
parent_theme: OceanWP (oceanwp)
theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
theme_path: /home4/fiigurec/public_html/store/danehill/staging/8985/wp-content/themes/oceanwp-store-child-1
auto_update: Enabled

### wp-parent-theme ###

name: OceanWP (oceanwp)
version: 3.3.5
author: OceanWP
author_website: https://oceanwp.org/about-oceanwp/
theme_path: /home4/fiigurec/public_html/store/danehill/staging/8985/wp-content/themes/oceanwp
auto_update: Enabled

### wp-themes-inactive (8) ###

Astra: version: 3.9.2, author: Brainstorm Force, Auto-updates disabled
Neve: version: 3.4.1, author: ThemeIsle (latest version: 3.4.2), Auto-updates disabled
Shoppe: version: 1.0.2, author: VitaThemes, Auto-updates disabled
Storefront: version: 4.1.3, author: Automattic, Auto-updates enabled
Twenty Twenty: version: 2.0, author: the WordPress team, Auto-updates enabled
Twenty Twenty-One: version: 1.6, author: the WordPress team, Auto-updates enabled
Twenty Twenty-Two: version: 1.2, author: the WordPress team, Auto-updates enabled
BH Website Builder: version: 1.0.1284, author: Newfold Digital, Auto-updates enabled

### wp-plugins-active (23) ###

Bluehost: version: 2.12.7, author: Bluehost, Auto-updates disabled
Burst Statistics - Privacy-Friendly Analytics for WordPress: version: 1.2.1, author: Really Simple Plugins, Auto-updates disabled
Complianz | GDPR/CCPA Cookie Consent: version: 6.3.3, author: Really Simple Plugins, Auto-updates disabled
Conditional Shipping for WooCommerce: version: 2.3.1, author: Lauri Karisola / WP Trio, Auto-updates disabled
Create And Assign Categories For Pages: version: 1.2, author: Sandeep Singh, Auto-updates disabled
Find Posts Using Attachment: version: 1.0, author: Sergey Biryukov, Auto-updates disabled
Forminator: version: 1.18.1, author: WPMU DEV, Auto-updates disabled
Google Analytics for WordPress by MonsterInsights: version: 8.9.0, author: MonsterInsights, Auto-updates enabled
Google Listings and Ads: version: 2.1.2, author: WooCommerce (latest version: 2.1.3), Auto-updates disabled
Hummingbird: version: 3.3.4, author: WPMU DEV, Auto-updates disabled
Imagify: version: 2.0, author: Imagify - Optimize Images & Convert WebP, Auto-updates disabled
Jetpack: version: 11.3.2, author: Automattic, Auto-updates disabled
Jetpack Boost: version: 1.5.1, author: Automattic - Website Speed and Performance team, Auto-updates disabled
MailPoet: version: 3.98.1, author: MailPoet (latest version: 3.99.0), Auto-updates disabled
Ocean Extra: version: 2.0.4, author: OceanWP, Auto-updates disabled
Product Feed PRO for WooCommerce: version: 11.8.7, author: AdTribes.io, Auto-updates disabled
Real Media Library (Free): version: 4.18.16, author: devowl.io, Auto-updates disabled
WooCommerce: version: 6.9.4, author: Automattic, Auto-updates disabled
WooCommerce Payments: version: 4.7.2, author: Automattic, Auto-updates disabled
WooCommerce PayPal Payments: version: 1.9.3, author: WooCommerce, Auto-updates disabled
WooCommerce Shipping & Tax: version: 1.26.3, author: WooCommerce, Auto-updates disabled
WooCommerce Stripe Gateway: version: 6.7.0, author: WooCommerce, Auto-updates disabled
Yoast SEO: version: 19.7.1, author: Team Yoast, Auto-updates disabled

### wp-plugins-inactive (5) ###

Akismet Anti-Spam: version: 5.0, author: Automattic, Auto-updates disabled
Bluehost Website Builder: version: 1.0-2626 : 20220421_095804, author: Newfold Digital, Auto-updates enabled
Creative Mail by Constant Contact: version: 1.5.4, author: Constant Contact, Auto-updates disabled
Elementor: version: 3.7.7, author: Elementor.com, Auto-updates disabled
Hello Dolly: version: 1.7.2, author: Matt Mullenweg, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1650
imagemagick_version: ImageMagick 6.7.2-7 2021-04-02 Q16 http://www.imagemagick.org
imagick_version: 3.4.3
file_uploads: File uploads is turned off
post_max_size: 516M
upload_max_filesize: 512M
max_effective_size: 512 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 14 GB
	imagick::RESOURCETYPE_DISK: -1
	imagick::RESOURCETYPE_FILE: 12288
	imagick::RESOURCETYPE_MAP: 48 MB
	imagick::RESOURCETYPE_MEMORY: 48 MB
	imagick::RESOURCETYPE_THREAD: not available
imagemagick_file_formats: 3FR, A, AAI, AI, ART, ARW, AVI, AVS, B, BGR, BGRA, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FITS, FRACTAL, FTS, G, G3, GIF, GIF87, GRADIENT, GRAY, GROUP4, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, ICB, ICO, ICON, INFO, INLINE, IPL, ISOBRL, J2C, JNG, JP2, JPC, JPEG, JPG, JPX, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAP, MAT, MATTE, MIFF, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NULL, O, ORF, OTB, OTF, PAL, PALM, PAM, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG24, PNG32, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, R, RADIAL-GRADIENT, RAF, RAS, RGB, RGBA, RGBO, RLA, RLE, SCR, SCT, SFW, SGI, SHTML, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UIL, UYVY, VDA, VICAR, VID, VIFF, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, BMP, XPM
ghostscript_version: 8.71

### wp-server ###

server_architecture: Linux 4.19.150-76.ELK.el6.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.28 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 60
memory_limit: 512M
max_input_time: 60
upload_max_filesize: 512M
php_post_max_size: 516M
curl_version: 7.81.0 OpenSSL/1.1.1m
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.6.41-84.1
client_version: mysqlnd 7.4.28
max_allowed_packet: 268435456
max_connections: 150

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home4/fiigurec/public_html/store/danehill/staging/8985/wp-content
WP_PLUGIN_DIR: /home4/fiigurec/public_html/store/danehill/staging/8985/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### jetpack ###

site_id: 206025494
ssl_cert: No
time_diff: undefined
version_option: 11.3.2:1664129170
old_version: 11.1.2:1658678058
public: Public
master_user: #1 thiruchandramohan
current_user: #1 thiruchandramohan
tokens_set: Blog User
blog_token: 6O0a4PVPEX$nliB1YmHH4AGTs&ufOWsh
user_token: tRq6x3E)ba@gq8@$06yIATqskmDVS!yH
version: 11.3.2
jp_plugin_dir: /home4/fiigurec/public_html/store/danehill/staging/8985/wp-content/plugins/jetpack/
plan: free
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Sun, 01 May 2022 20:13:27 +0000","finished":"Sun, 01 May 2022 20:13:33 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"1"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[1],"network_options":true}}
sync_size: 17
sync_lag: 1 day, 6 hours, 25 minutes, 18 seconds
full_sync_size: 4
full_sync_lag: 21 weeks, 1 day, 23 hours, 24 minutes, 15 seconds
idc_urls: {"home":"https:\/\/store.fiigure.co\/danehill\/staging\/8985","siteurl":"https:\/\/store.fiigure.co\/danehill\/staging\/8985","WP_HOME":"","WP_SITEURL":""}
idc_error_option: {"home":"store.fiigure.co\/danehill\/staging\/8985\/","siteurl":"store.fiigure.co\/danehill\/staging\/8985\/","error_code":"jetpack_url_mismatch","request_siteurl":"store.fiigure.co\/danehill\/staging\/8985\/","request_home":"store.fiigure.co\/danehill\/staging\/8985\/","wpcom_siteurl":"store.fiigure.co\/danehill\/","wpcom_home":"store.fiigure.co\/danehill\/"}
idc_optin: true
cxn_tests: {"7":{"name":"test__identity_crisis","label":false,"short_description":"Your url is set as <code>store.fiigure.co\/danehill\/staging\/8985\/</code>, but your WordPress.com connection lists it as <code>store.fiigure.co\/danehill\/</code>!","long_description":false,"severity":"critical","action":"https:\/\/jetpack.com\/redirect\/?source=jetpack-contact-support&site=store.fiigure.co%3A%3Adanehill%3A%3Astaging%3A%3A8985","action_label":"Please contact Jetpack support.","show_in_site_health":true,"pass":false,"group":["default"],"type":"direct"}}

Mirko P.

(@rainfallnixfig)

1 year, 6 months ago

Hi @thiruc,

Thanks for getting back to us with the system status.

I would recommend turning off the Imagify plugin and temporarily switching the theme to Storefront. Do you notice any change?

Usually, this kind of problem is caused by a conflict with your theme or with another plugin. You may want to follow the steps for doing a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Let us know how it goes.

Thread Starter

thiruc

(@thiruc)

1 year, 6 months ago

Hi,

Thank you for the above response.
You are right, there is a conflict between Imagify and the Theme it appears –

in fact I tried deactivating only one at a time

; the result was:

Deactivate Imagify only – result = Images appear in my theme
Switch Theme to Storefront only with Imagify active – result = Images appear in Storefront

It seems strange, but I guess it is not Imagify that should look into this, rather my Theme author; worth noting for anyone else that may encounter similar with webp converted images in themes other than Storefront.

FYI for other readers – my Theme is OceanWP.

Thanks again,

Thiru

Saif

(@babylon1999)

1 year, 6 months ago

Hi there,

It seems strange, but I guess it is not Imagify that should look into this, rather my Theme author; worth noting for anyone else that may encounter similar with webp converted images in themes other than Storefront.

Glad to hear you’ve figured it out, I think it’s better to reach out to both of them to understand what’s wrong. 😃

I will go ahead and mark this thread as solved. If you have a few minutes, we’d love it if you could leave us a review: https://wordpress.org/support/plugin/woocommerce/reviews/

Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)

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