Title: Image "image not available" Last modified: August 21, 2016 --- # Image "image not available" * Resolved [jcafik](https://wordpress.org/support/users/jcafik/) * (@jcafik) * [11 years, 11 months ago](https://wordpress.org/support/topic/image-image-not-available/) * Hi all, * I am trying to use Rio Portfolio for my portfolio, but when I upload images and check my site, not the thumbnail, or the full-size image load!! I have a message saying “image not available”. * Very frustrating! Can anyone help, or offer another portfolio that is filterable? * Thanks, * Jennifer * [https://wordpress.org/plugins/rio-portfolio/](https://wordpress.org/plugins/rio-portfolio/) Viewing 8 replies - 1 through 8 (of 8 total) * [audiofactory](https://wordpress.org/support/users/audiofactory/) * (@audiofactory) * [11 years, 9 months ago](https://wordpress.org/support/topic/image-image-not-available/#post-5004458) * I’m having the same problem. None of my content is loading including the videos link to the portfolio items. Have you progressed any further with this issue? * Plugin Author [riosisgroup](https://wordpress.org/support/users/riosisgroup/) * (@riosisgroup) * [11 years, 8 months ago](https://wordpress.org/support/topic/image-image-not-available/#post-5004470) * Hi Pals, * Please try out the new version uploaded on 11 September 2014 and check. If similar problems persists again, let us know soon, we are happy to assist you * Regards * Rio Team * [audiofactory](https://wordpress.org/support/users/audiofactory/) * (@audiofactory) * [11 years, 8 months ago](https://wordpress.org/support/topic/image-image-not-available/#post-5004471) * Unfortunately I’m stilling having the same issue after updating. * [http://www.audiofactory.co.uk/portfolio/](http://www.audiofactory.co.uk/portfolio/) * Plugin Author [riosisgroup](https://wordpress.org/support/users/riosisgroup/) * (@riosisgroup) * [11 years, 8 months ago](https://wordpress.org/support/topic/image-image-not-available/#post-5004472) * Hi [@audiofactory](https://wordpress.org/support/users/audiofactory/), * By analyzing the URL you have provided, we have some queries for you. * 1. Through which area you are uploading media ? * 2. Have you selected the post format for each portfolio item ? * We recommends you to use the help feature we have already added to our plugin which can be found at the top right corner of the portfolio dashboard. * Have a look at these above and let us know any further support needed. * Thanks, Rio Team * [audiofactory](https://wordpress.org/support/users/audiofactory/) * (@audiofactory) * [11 years, 7 months ago](https://wordpress.org/support/topic/image-image-not-available/#post-5004473) * Is it possible to have an audio file as a portfolio item? * I upload media through wordpress. I have selected the type for each post. * Plugin Author [riosisgroup](https://wordpress.org/support/users/riosisgroup/) * (@riosisgroup) * [11 years, 7 months ago](https://wordpress.org/support/topic/image-image-not-available/#post-5004474) * Hi Audiofactory, * Unfortunately we haven’t included “audio file” as portfolio item. We are working on it to find a right player so that audio files can also be included. Suggestions are welcome. * About images that aren’t displayed in the link you provided, we still do not understand why it is happening on your end. The only thing you should do is to select the kind of file (option button) you upload from the format option under“ publish/update” button in the right hand side and then select the file through the Post Format option under content area. For eg: if you want to display images portfolio, select “image” from “Format” option in RHS, and then click on “image” button under “Post Format” area under content area. Upload the image there in the option. Once uploaded, publish or update the post. Please note that we aren’t using “featured image” option here. Once done, add the shortcode [rio-portfolio] in the page you want it to be displayed. * If still you are facing issues, send me screenshots of your approach to [support@riosis.com](https://wordpress.org/support/topic/image-image-not-available/support@riosis.com?output_format=md) so that we may be able to guide you. * Thanks * Riosis Team * [audiofactory](https://wordpress.org/support/users/audiofactory/) * (@audiofactory) * [11 years, 7 months ago](https://wordpress.org/support/topic/image-image-not-available/#post-5004478) * Thank you the issue seems to have been resolved. We use embed sound cloud playlists and tracks on our site. An option to embed a sound cloud file would be amazing. * Plugin Author [riosisgroup](https://wordpress.org/support/users/riosisgroup/) * (@riosisgroup) * [11 years ago](https://wordpress.org/support/topic/image-image-not-available/#post-5004489) * You are always welcome 🙂 Thanks for your support. * Riosis Group Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Image "image not available"’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/rio-portfolio_523f6d.svg) * [Rio Portfolio](https://wordpress.org/plugins/rio-portfolio/) * [Support Threads](https://wordpress.org/support/plugin/rio-portfolio/) * [Active Topics](https://wordpress.org/support/plugin/rio-portfolio/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/rio-portfolio/unresolved/) * [Reviews](https://wordpress.org/support/plugin/rio-portfolio/reviews/) * 8 replies * 3 participants * Last reply from: [riosisgroup](https://wordpress.org/support/users/riosisgroup/) * Last activity: [11 years ago](https://wordpress.org/support/topic/image-image-not-available/#post-5004489) * Status: resolved