Support » Theme: ColorMag » Image Handling problems in Colormag

  • I have Colormag running successfully on a couple of sites. Having installed it on a site (hosted by Fasthosts) image handling is not working correctly. I am unable to add a header image – I get as far as select and crop, but get a blank screen instead of the image and cropping handles.
    Additionally if I try to edit an image, the selected image does not show, and there is a message “Image rotation is not supported by your web host”.
    So far Fasthosts have been unable to resolve this. They said Imagick is not supported on the sever, however Imagick is also not installed on sites running successfully.
    Can anyone help on this?
    Does Colormag need a specific image handling add-on?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • @supernovab

    The theme does not create any such issue at all and hence, we might not be able to assist you on it properly. Hope you can understand.

    Thanks.

    Thank you Nito, can you just confirm Colormag doesn’t need Imagick or GD installed, so I can rule this out with the host.

    @supernovab

    WordPress requires those library to be installed within your site for better image handling. So, better install them within your server.

    Thanks.

    supernovab

    (@supernovab)

    An update:
    firstly, I have identified that the problem was there before I changed the theme to Colormag, so Nitu is correct – (apology for misspelt name earlier).
    The solution was to disable two plugins I was using:
    “Enhanced Media Library” – had been working fine for years, but in the last few weeks (WordPress update?) was causing the main problem of blank screens.
    “WP Extra File Types” was stopping WordPress creating the defined multiple file types.

    My advice, if you have hit a similar problem, disable all plugins and try again. If the site works, re-instate them one by one until you find the culprit.
    I wish my host helpline had advised that instead of leading me down blind alleys!
    A useful method to find out if GD is active on your site explained here:
    https://wordpress.org/support/topic/thumbnails-do-not-create/

Viewing 4 replies - 1 through 4 (of 4 total)
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