It looks to me that all the galleries are loading on the page. Could it be an issue with loading the images from your site? Our plugins generate the gallery HTML with the URLs to the images. That should not change. How your server response to the request may vary depending on how busy your server is along with the speed of your internet connection. If there is a particular time of day that the galleries do not appear, then let me know and you location and I’ll view the site at that time.
Alan
In response to your reply I have explored the issue further and can now describe in greater detail:
– Only video thumbnails for MaxGalleria video galleries are not appearing on the pages. The thumbnails for the MaxGalleria image galleries always load just fine.
– When I view the source code I see that the code for the MaxGalleria video galleries is intact, including links to the missing video thumbnail images.
– If any video thumbnails load at all it is always the ones closest to the top. Scrolling down the page, if there are any missing video thumbnails then all further video thumbnail images from MaxGalleria video galleries below it are also missing.
– Resizing the browser window width in either direction will generally cause the missing video thumbnails to spontaneously appear.
– Time of day has no apparent affect on the issue, and I never see timeout messages or slow page loads like you would expect if this were a server load issue.
– I have confirmed that the issue can be repeated on multiple computers, including mobile devices.
– Note that videos in use on the site are from both Vimeo and YouTube. There seems to be no correlation here such as the problem only affecting Vimeo videos.
Here are some links to screenshots of missing images:
http://www.denaseidel.com/pageloads/example1-Chrome.jpg
http://www.denaseidel.com/pageloads/example2-Opera.jpg
http://www.denaseidel.com/pageloads/example5-Chrome.jpg
I am not clear on how the above information helps to isolate the issue (is it MaxGalleria?, a javascript issue?, other?). However, I believe MaxGalleria may be at least partially involved since embedding videos directly into pages or posts, as opposed to adding them using MaxGalleria shortcodes does not have this problem and I have not seen any issues with images that are added directly to pages or post not appearing. If you can suggest any course of action to get to the bottom of this I would greatly appreciate it!
Unfortunately I am unable to reproduce these issues. If it is something in the code then it would happen consistently. This may mean that not everyone who visits your site are seeing these issues.
You can try checking the browser console when you are experiencing these issues. Right click on the page if you use Windows and click on the menu item Inspect Element. That will put up a window and one of the tabs that are across the top of the window is Console. Click on Console where you can see what warnings and errors your browse is encountering.
I hope this helps.
If the browser cache is cleared before loading the site we are finding it possible to repeat this issue fairly reliably, though mostly in Chrome and Opera, not Firefox.
Console shows the following, can you make sense of this?:
Professional Films page:
Uncaught SyntaxError: Unexpected token < 72194115:1
Failed to load resource: the server responded with a status of 503 (Service Unavailable) https://player.vimeo.com/video/55295400
Failed to load resource: the server responded with a status of 503 (Service Unavailable) https://player.vimeo.com/video/61817064
Interviews/Talks page:
Uncaught SyntaxError: Unexpected token < 128021125:1
Failed to load resource: net::ERR_FAILED chrome-extension://boadgeojelhgndaghljhdicfkmllpafd/cast_sender.js
SVG’s SMIL animations (<animate>, <set>, etc.) are deprecated and will be removed. Please use CSS animations or Web animations instead.
base.js:1627
Failed to load resource: net::ERR_FAILED chrome-extension://dliochdbjfkdbacpmhlcpmleaejidimm/cast_sender.js
Failed to load resource: net::ERR_FAILED
chrome-extension://boadgeojelhgndaghljhdicfkmllpafd/cast_sender.js
Failed to load resource: net::ERR_FAILED chrome-extension://dliochdbjfkdbacpmhlcpmleaejidimm/cast_sender.js
‘webkitAudioContext’ is deprecated. Please use ‘AudioContext’ instead. (program):1
Ok, thanks for the info and I’ll look into this.
Some of these console messages are related to the Google Cast plugin which might be running on your browser and I’m not sure if they are related to this issue. You could try uninstalling and reinstalling Opera and Chrome (the both us the same rendering engine) and see if that helps.
Since we have confirmed that the issue is occurring on multiple computers I think the best option right now will be to use a different method than MaxGalleria for adding videos to the site.
Thanks so much for the time you spent with this though!
Hi Alan,
I just installed the MaxGalleria plug and am using the standard grid gallery. The gallery loads, but the images don’t have a src being posted. See below how the images come through –
<img class=”lazy mg_lazy” data-original=”http://ef9.42d.myftpupload.com/wp-content/uploads/2016/05/blog-26-250×250.jpg” width=”250″ height=”250″ alt=”” title=”blog-26″>
I see that the data-original value has the correct url (and that url does pull up the image), but I don’t know how to solve there not being a src attribute posted on the image tags themselves.
Any thoughts would be appreciated!
etoddt,
Have you tried it without the lazy load option?
Thanks Alan – I hadn’t, and that worked. I wonder why the images didn’t lazy load?
etoddt,
Check to see if you have selected one of the radio buttons on ‘Thumbnail Columns’ under the gallery’s option tab. The number of columns in the gallery is needed for Maxgalleria to select the correct thumbnail size and image URL for the gallery.
I’m glad that turning off lazy load worked for you.
Yes, I had the 5 column option selected, and that’s working correctly. The lazy load still doesn’t seem to work.
Also, the lightbox popup doesn’t seem to be working – it opens directly to the image. But this is a minor issue for me, so I’m just commenting FYI.
It could be a conflict with some other javascript running on the site. If you would like me to take a look at what is going on at the site, you can send me the sites address and temporary admin access to alan@maxfoundry.com then I might be able to tell what is causing those problems.
